Faye Sturtevant
Eugene,OR
Summary
Skilled Revenue Cycle Supervisor with proven performance managing and strengthening billing and coding operations for organizations. Drive complete revenue cycle process and support troubleshooting issues.
Overview
9
9
years of professional experience
Work History
Revenue Cycle Supervisor
Willamette Valley Cancer Institute
Eugene, OR
03.2021 - Current
- Developed and implemented best practices for revenue cycle processes.
- Monitored and evaluated existing processes to identify areas of improvement in the revenue cycle.
- Created reports on key performance indicators related to the revenue cycle.
- Managed daily operations of the billing department, ensuring timely submission of claims and accurate data entry.
- Trained new staff members on billing systems and software applications.
- Resolved customer complaints regarding billing issues in a timely manner.
- Reviewed accounts receivable aging report to ensure accuracy of payments received.
- Ensured compliance with all relevant federal, state, and local laws governing healthcare reimbursement policies.
- Implemented strategies designed to reduce denials or underpayments from payors.
- Identified opportunities for improvement through analysis of financial trends.
- Boosted team productivity and success by establishing strong and trusted connections.
- Processed cash, check and credit card payments on patient accounts.
- Team leadership
- Delegated work to staff, setting priorities and goals.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Guided employees in handling difficult or complex problems.
Insurance Specialist Lead
Willamette Valley Cancer Institute
Eugene, OR
05.2018 - 03.2021
- Created training materials and conducted training sessions for staff members on revenue cycle procedures.
- Resolved complex denials and appeals by working with payers to maximize reimbursements.
- Assist with cash posting, credit balances, and adjustments.
- Run specialized daily reports.
- Assist where ever needed with the Revenue Cycle Department including Prior Authorizations.
- A/R
- Training new employees.
Insurance Specialist
Willamette Valley Cancer Institute
Eugene, OR
05.2016 - 05.2018
- Claims follow-up
- Update and verify insurance
- Submit appeals
- Process insurance and patient refunds
Receptionist/Patient Financial Counselor
Willamette Valley Cancer Institute
Eugene, OR
07.2015 - 05.2016
- Answered and directed incoming calls using multi-line telephone system.
- Processed payments and updated accounts to reflect balance changes.
- Counseled patients on financial obligations associated with their medical care.
- Assisted patients in understanding the details of their bills, including deductibles and co-pays.
Timeline
Revenue Cycle Supervisor
Willamette Valley Cancer Institute
03.2021 - Current
Insurance Specialist Lead
Willamette Valley Cancer Institute
05.2018 - 03.2021
Insurance Specialist
Willamette Valley Cancer Institute
05.2016 - 05.2018
Receptionist/Patient Financial Counselor
Willamette Valley Cancer Institute
07.2015 - 05.2016
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