Summary
Overview
Work History
Education
Skills
Timeline
Generic

Faye Thomas

Detroit

Summary

Dynamic professional with a proven track record at Wayne State University, excelling in customer service and administrative support. Skilled in scheduling and problem-solving, I effectively coordinated events and managed front desk operations, enhancing workflow and visitor satisfaction. Committed to maintaining a welcoming environment while ensuring efficient service delivery.

Overview

5
5
years of professional experience

Work History

Front Desk Assistant

Wayne State University
Detroit, MI
10.2023 - Current
  • Managed front desk operations, ensuring efficient handling of inquiries and requests.
  • Coordinated appointment scheduling for faculty and students, optimizing office workflow.
  • Assisted in maintaining accurate records of visitors and appointments using university systems.
  • Provided exceptional customer service, addressing concerns promptly and effectively.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Maintained a professional and welcoming front desk area, setting a positive first impression for guests.

Summer Assistant

Wayne State University
Detroit, MI
05.2023 - 09.2023
  • Coordinated academic events, ensuring smooth execution and participant engagement.
  • Assisted faculty with administrative tasks, enhancing workflow efficiency and communication.
  • Managed scheduling for departmental meetings, optimizing time usage among team members.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.

Barista

Bigby Coffee
Kalamazoo, MI
06.2021 - 10.2021
  • Prepared high-quality espresso beverages and specialty drinks to meet customer preferences.
  • Maintained cleanliness and organization of workstations to ensure efficient service flow.
  • Provided exceptional customer service by engaging with patrons and addressing inquiries promptly.
  • Assisted in inventory management by tracking stock levels and notifying management of shortages.
  • Resolved customer complaints effectively, contributing to repeat business and overall satisfaction.

Education

Bachelor of Arts - Sociology

Wayne State University
Detroit, MI
05-2027

Skills

  • Excellent communication
  • Problem-solving skills
  • Hospitality services
  • Time management
  • Scheduling appointments
  • Administrative skills
  • Maintaining cleanliness
  • Complaint resolution

Timeline

Front Desk Assistant

Wayne State University
10.2023 - Current

Summer Assistant

Wayne State University
05.2023 - 09.2023

Barista

Bigby Coffee
06.2021 - 10.2021

Bachelor of Arts - Sociology

Wayne State University

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