Summary
Overview
Work History
Education
Skills
Timeline
Generic

FAYE WALLACE

Baton Rouge,LA

Summary

Dynamic leader with a proven track record at Little Caesars Pizza, excelling in training and mentoring while driving year-over-year business growth. Skilled in staff management and customer service, I implemented strategies that enhanced operational efficiency and fostered a culture of excellence, ensuring high employee satisfaction and loyalty.

Overview

23
23
years of professional experience

Work History

Supervisor

CHARTWELL
08.2021 - Current
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.

General Manager

Little Caesars Pizza
11.2013 - 07.2021
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.

General Manager

SONIC
05.2002 - 02.2013
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Managed budget implementations, employee evaluations, and contract details.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.

Education

High School Diploma -

WEST JEFFERSON
Harvey, LA

Skills

  • Training and mentoring
  • Goal oriented
  • Staff management
  • Customer service

Timeline

Supervisor

CHARTWELL
08.2021 - Current

General Manager

Little Caesars Pizza
11.2013 - 07.2021

General Manager

SONIC
05.2002 - 02.2013

High School Diploma -

WEST JEFFERSON

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