Fayez Hussain Abdul Azeez
Irving,TX
Summary
Experienced customer service professional adept at leading teams, resolving customer concerns, and delivering exceptional service. Skilled in communication, problem-solving, and building trust with diverse customers. Proven ability to adapt quickly to new systems, learn complex processes, and guide customers toward informed decisions.
Overview
6
6
years of professional experience
Work History
Sales Supervisor
DSW Shoes
Plano, TX
04.2022 - Current
- Lead and coach a team of 12 associates to achieve sales goals, managing $10K daily transactions and $4–5M inventory.
- Increased customer loyalty and revenue by enhancing in-store experience and rewards program benefits.
- Resolve customer concerns professionally, ensuring positive outcomes and repeat business.
- Prepare performance reports and communicate actionable insights to management.
- Ensure safety and operational compliance throughout store activities.
Customer Service Assistant
Jade Grocery Store
El Dorado, AR
07.2021 - 02.2022
- Handled transactions, exchanges, and returns with professionalism and efficiency.
- Responded to customer inquiries with empathy, ensuring concerns were addressed promptly.
- Maintained accurate stock levels and coordinated with suppliers to fulfill orders.
Administrative Assistant
Machino World Trading
Bahrain
12.2019 - 04.2021
- Managed customer accounts, processed payments, and ensured timely order deliveries.
- Provided customer support via phone and email, resolving inquiries with care.
- Handled invoicing and managed accounts receivable/payable.
Marketing Intern
SPS Marketing & Consulting
Bahrain
06.2019 - 09.2019
- Conducted customer surveys and analyzed results to improve service offerings.
- Collaborated with team members on social media content creation and scheduling.
Education
Bachelor’s - Business Analytics
University of North Texas
Denton, TX09.2025
Associate of Science -
Dallas College
Farmers Branch, TX05.2025
Skills
- Customer service excellence
- Communication and rapport building
- Problem solving
- Adaptability and flexibility
- Time management
- Team leadership
- MS Office applications
- Retail management
- Visual merchandising
- Inventory control
- Analytical skills
- Conflict resolution
Timeline
Sales Supervisor
DSW Shoes
04.2022 - Current
Customer Service Assistant
Jade Grocery Store
07.2021 - 02.2022
Administrative Assistant
Machino World Trading
12.2019 - 04.2021
Marketing Intern
SPS Marketing & Consulting
06.2019 - 09.2019
Bachelor’s - Business Analytics
University of North Texas
Associate of Science -
Dallas College
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