ADELSIE GOMEZ
Oviedo,FL
Summary
Enthusiastic individual eager to contribute to team success through hard work, attention to detail and excellent organizational skills.
Overview
4
4
years of professional experience
Work History
Customer Service Representative - Temp
TeleTech
Oviedo, FL
11.2020 - 12.2020
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Exceeded service objectives by applying proven customer service best practices.
Customer Service
Paint Your Own Pottery
Oviedo, FL
01.2017 - 01.2019
- Answered constant flow of customer calls.
- Responded to customer requests for products, services and company information.
- Stocked merchandise, clearly labeling items, arranging according to size or color and preparing attractive displays.
- Maintained effective team member communication.
- Conducted inventory and restocked items throughout day.
- Planned large-scale events.
Volunteer
VOLUNTEERING United Against Poverty, Seminole State College
Orlando, FL
07.2019 - 08.2019
- Helping Organizing emergency food supplies, personal hygiene products and produce onto a variety of shelves.
- Moved heavy boxes of supplies and equipment in the back room.
- Stocked and assembled in a neatly fashion the frozen goods in the freezer department.
- Assisted alongside community volunteers and employees among U.A.P.
Volunteer/Assistant
UCF Global Dental Brigades Mission Trip, Choluteca Honduras
04.2019 - 05.2019
- Prepared examination rooms and dental trays for treatments.
- Received 40+ Shadowing/Assisting Hours under both extraction and restorative departments.
- Taught lessons to the younger generations in the community of San Martin the importance of oral health upkeep.
- Installed sanitary stations & eco-stoves in rural communities with Global Public Health Brigades.
Education
Bachelor of Science - Health Sciences-Pre-Clinical
University Of Central Florida
Orlando, FL2022
Associates - Arts
Seminole State College, University of Central Florida
2020
Skills
- Operations Support
- Scheduling
- Patient Care
- Food Preparation
- Teamwork
- Client Relations Strength
- Product Knowledge
- Receiving support
- Stocking and replenishing
- Service standard compliance
- Problem Solving
- Microsoft Office
Accomplishments
ACADEMIC ACHEIVEMENTS
- President’s List, Seminole State College , Fall 2018-Present
SEMESTERS MENTIONED:
· Fall 2018
· Summer 2019
· Fall 2019
· Spring 2020
· Summer 2020
- Dean’s List, Seminole State College, Spring 2019.
Affiliations
- Global Dental Brigades UCF, Member Fall 2019 - Present
- Phi Kappa Theta Honor Society at SSC Spring 2019 – Present
Timeline
Customer Service Representative - Temp
TeleTech
11.2020 - 12.2020
Volunteer
VOLUNTEERING United Against Poverty, Seminole State College
07.2019 - 08.2019
Volunteer/Assistant
UCF Global Dental Brigades Mission Trip, Choluteca Honduras
04.2019 - 05.2019
Customer Service
Paint Your Own Pottery
01.2017 - 01.2019
Bachelor of Science - Health Sciences-Pre-Clinical
University Of Central Florida
Associates - Arts
Seminole State College, University of Central Florida