Fayla Miles
Humble,TX
Summary
Energetic Customer Service Representative experienced in resolving complex issues and managing multiple projects under tight deadlines. Achieved customer satisfaction and loyalty through consultative sales strategies and effective team leadership. Focused on enhancing operational efficiency and ensuring passenger satisfaction as a dedicated Ramp Agent skilled in aircraft ground handling and safety compliance.
Overview
8
8
years of professional experience
Work History
Ramp Agent
Swissport
Houston, TX
08.2025 - Current
- Guided aircraft into position using standard ramp signals and safety procedures.
- Secured freight and baggage in aircraft holds to meet cargo service requirements.
- Communicated flight details with ground crews, supervisors, and flight teams.
- Operated tugs, dollies, and belt loaders during aircraft turnaround tasks.
- Monitored ramp safety and reported hazards across cargo service work areas.
- Ensured on-time departures through efficient aircraft servicing and ramp coordination.
- Followed safety procedures such as using reflective gear while working on the ramp.
- Loaded and unloaded baggage and other cargo, transporting to and from aircraft.
- Operated conveyor belts, push-back tractors and aircraft tugs daily.
- Handled passenger luggage, mail and cargo in accordance with safety and privacy protocols.
- Coordinated daily task assignments and schedules for ground crew operations., tasks and positions for ground crew.
- Organizing and scheduling appointments and meetings
- Producing and distributing correspondence memos, letters, faxes, and forms
- Facilitated office supply procurement to maintain operational efficiency.
Ramp Agent
PrimeFlight Cargo Services
Humble, TX
06.2023 - 04.2025
- Guiding aircraft to and from gates and backing them up for takeoff.
- Executed precise parking maneuvers for arriving and departing aircraft at airport gates.
- Placed chocks and cones around aircraft to ensure stability and safety.
- Delivering passenger baggage to the claim area and unloading baggage onto the conveyor system.
- Handled special baggage, cargo, and mail needs.
- Collected, loaded, and unloaded live animals and dangerous goods on and off aircraft.
- Coordinated efficient aircraft loading and unloading for cargo operations at PrimeFlight Cargo Services.
- Managed ground support equipment, including aircraft de-icing units and cargo dollies, to maintain operational readiness.
- Inspected cargo containers, pallets, and equipment before ramp handling.
- Secured freight and baggage in aircraft holds to ensure compliance with cargo service requirements.
- Communicated equipment malfunctions promptly to supervisors for immediate resolution.
- Complying with all airport authority and carrier security requirements, including adhering to Swissport Standard Operating Procedures.
- Performing cabin maintenance and cleaning services, including restocking the aircraft.
Receptionist
Lone Star Living
Houston, TX
06.2023 - 10.2023
- Greeted residents, families, and visitors at Lone Star Living front desk
- Welcomed residents, families, and visitors at Lone Star Living front desk
- Responded to incoming calls and directed messages to the correct departments
- Organized appointments and managed daily calendars for community staff
Amazon Fulfillment Associate
Amazon Warehouse
Houston, TX
04.2023 - 05.2023
- 2. Get customer orders ready and pack them up
- 2. Prepared and packed customer orders for timely shipment
- 1. Receive and put away inventory
- 4. Use scanners to read bar codes on products
- Followed on-screen prompts to complete assigned tasks
- 6. Identified and resolved technical issues in equipment and processes.
- 7. Inspected products to confirm compliance with quality standards
- 6. Resolved issues to maintain workflow efficiency
Sorter
LSO
Houston, TX
11.2022 - 03.2023
- Sorted incoming parcels for LSO delivery network by route and destination.
- Scanned packages into LSO tracking systems for accurate shipment processing.
- Inspected parcels for damage before loading onto LSO outbound trailers.
- Sorted, scanned, and stacked packages on pallets to prepare customer orders for timely delivery.
Marketing/sales Representative
The Heller Group
Houston, TX
01.2019 - 02.2022
- Establish new strategic customer relationships and maintain current customer relationships by developing customized sales solutions garnering customer satisfaction and brand loyalty.
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
- Engaged with customers through 50+ daily calls to enhance service quality. "Increased sales by 10%".
- Provided ongoing client service and post-sales implementation support, leveraged great customer relations, resulting in repeat and referral business.
- Increased sales by consulting on products and services while utilizing effective customer service and upselling techniques.
Education
High School Diploma -
Walttrip High School
Houston, TXSkills
- Ground operations
- Flight coordination
- Safety compliance
- Cargo handling
- Freight
- Logistics optimization
- Warehouse management
- Customer Service
- Customer relationships
- CRM management
- CRM Software
- Sales
- Direct sales
- Account Management
- Account management
- Sales goals
- Cold Calling
- Negotiation
- Organizational skills
- Time management
- Microsoft Excel
- Microsoft Outlook
- Microsoft Word
- Computer skills
- Research
- E-commerce operations
- Strategic planning
- Management
- Presentation skills
- Presentation techniques
- Relationship management
- Salesforce
- Typing
- Customer service
- Front desk operations
- Microsoft Word
Personal Information
- Work Permit: Authorized to work in the US for any employer
- Visa Status: Authorized to work in the US for any employer
Timeline
Ramp Agent
Swissport
08.2025 - Current
Ramp Agent
PrimeFlight Cargo Services
06.2023 - 04.2025
Receptionist
Lone Star Living
06.2023 - 10.2023
Amazon Fulfillment Associate
Amazon Warehouse
04.2023 - 05.2023
Sorter
LSO
11.2022 - 03.2023
Marketing/sales Representative
The Heller Group
01.2019 - 02.2022
High School Diploma -
Walttrip High School