Fayroll Catoire
Cleburne
Summary
Organized. Bringing strengths in handling work independently and solving routine problems without oversight. Hardworking. Focused on completing work quickly to consistently exceed targets. Reliable team member accustomed to taking on challenging tasks. Dedicated to business success.
Overview
34
34
years of professional experience
Work History
Team Lead, Bill Collect Denials Account Rep III
AdventHealth
Remote
07.2025 - Current
- Responsible for billing, following up, and managing denial to collect on assigned accounts receivable.
- Communicate with team members to help resolve any questions concerning billing or account follow up and denials.
- Appropriately reconcile patient accounts
- Assist with training of new hires
- Process various reports to track and manage accounts receivable.
- Follow up on denials and underpayments ensure proper account management.
Account Representative
AdventHealth
Remote
04.2024 - 07.2025
- Ensured accurate billing processes are followed for Medicare claims.
- Collaborated with internal teams to resolve billing issues efficiently and timely.
- Escalated issues to supervisor that created delays in billing claims or insurance follow-up.
- Ensure accounts are billed and followed up on with few touches to maximize turnaround time for payment. Get it out the door correctly the first time.
- Consistently meet and exceed productivity
- Accounts documented appropriately and accurately
Team Lead / Patient Financial Services
JPS Health Network
Fort Worth, Tx
04.2015 - 04.2024
- Responsible for day to day operational workflow for the billers and collectors.
- Review of high dollar accounts to ensure correct action is taken on account by the collectors. Intervention and escalation to provider rep if delay in payer response.
- Conducted detailed quality reviews of departmental processes to ensure compliance and accuracy.
- Provided support to team members by addressing questions and resolving concerns.
- Collaborated with manager to create strategic team goals and actionable plans.
- Facilitated training sessions for new team members to ensure proper onboarding.
- Perform quality reviews.
- Work with management team to ensure staff are informed of regulatory changes and ensure staff workflow modifications are made based on Payer regulation changes.
- Alerted leadership team regarding issues and challenges affecting timely payment processing.
- Managed daily operational workflow for the billers and collectors.
Patient Account Representative
Texas Scottish Rite Hospital
Dallas, Tx
07.2013 - 04.2015
- Followed up on resolutions for accounts billed to Medicaid and Managed Medicaid. Resolved 500+ accounts for both institutional and professional claims. Managed 19 million dollars in accounts receivable for timely collection, utilizing Siemens, Lawson, MS4, and Kronos applications.
- Managed patient accounts, ensuring accurate billing and timely follow-up on outstanding balances.
- Resolved patient inquiries and disputes, enhancing overall satisfaction through effective communication.
- Collaborated with insurance providers to verify coverage and facilitate claims processing efficiently.
Government Manager
Texas Health Huguley Fort Worth South
Fort Worth, Tx
04.2012 - 06.2013
- Supervised five account follow-up representatives in a central billing office. Managed accounts receivable for four facilities in a central billing office. Reviewing productivity, time and attendance, account volume and appropriate procedures are followed in regards to the timely collection and management of Medicare, Contracts, Agencies and Tricare.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Billing Manager
Huguley Hospital
Fort Worth, Tx
02.2010 - 04.2012
- Supervised seven billing representatives to ensure efficient workflow. Oversaw billing operations for four hospitals in Adventist health System-Southwest Region. Coordinated with Adventist Corporate office in Florida on claims, processes, and policies.
- Oversaw billing operations ensuring compliance with healthcare regulations and policies.
- Developed and implemented efficient billing processes enhancing revenue cycle management.
- Led training sessions for staff .
Government Coordinator
Huguley Hospital
Fort Worth, Tx
04.2003 - 10.2010
- Oversaw Medicare, Medicaid, agency, and contract accounts to ensure compliance and effective management. Assessed productivity metrics to ensure efficiency. Collaborated with manager to address employee issues and streamline account processes and procedures. Back up to account representatives that are out for time off.
- Developed and maintained efficient communication among departments to streamline operations.
Medicare Account Representative
Huguley Hospital
Fort Worth, Tx
01.1998 - 04.2003
- Followed up on claims billed to Medicare. Identified and communicated trends causing payment delays to enhance claim submission accuracy. Followed up on 200 claims daily.
Emergency Room Supervisor
Huguley Hospital
Fort Worth, Tx
12.1995 - 01.1998
- Scheduled twelve patient representatives to register patients presenting to the emergency department 24 hours a day, 7 days a week. Working in a high stress environment while maintaining a positive attitude and communication with patients and their families. Providing direction to the patient service representatives in regard to policy and procedures.
E.R. Patient Service Representative
Huguley Hospital
Fort Worth, Tx
04.1992 - 12.1995
- Register the customer and responsible for performing all required clerical duties while ensuring strict confidentiality. Clerical tasks include gathering complete and accurate demographic, billing and medical information. Using the patient/client interviews as the mechanism for securing the required information. Other tasks include collecting insurance copays and deductibles as well as self pay dollars.
Education
High School Diploma -
Chisholm Trail Academy
Keene, Tx05-1987
Skills
- Exceptional knowledge of Medicare, Medicaid, billing and follow-up practices and procedures involved with the patient business office
- Responsibility of managing millions of dollars in Medicare accounts receivable for central billing office
- Profound skills in typing, 10-key and excel Knowledge of EPIC, Kronos and carrier websites
- Strong written and verbal communication skills
- Uncommon ability to make decisions, self-motivated and organized
- Excel expertise
- Over 30 years experience
Timeline
Team Lead, Bill Collect Denials Account Rep III
AdventHealth
07.2025 - Current
Account Representative
AdventHealth
04.2024 - 07.2025
Team Lead / Patient Financial Services
JPS Health Network
04.2015 - 04.2024
Patient Account Representative
Texas Scottish Rite Hospital
07.2013 - 04.2015
Government Manager
Texas Health Huguley Fort Worth South
04.2012 - 06.2013
Billing Manager
Huguley Hospital
02.2010 - 04.2012
Government Coordinator
Huguley Hospital
04.2003 - 10.2010
Medicare Account Representative
Huguley Hospital
01.1998 - 04.2003
Emergency Room Supervisor
Huguley Hospital
12.1995 - 01.1998
E.R. Patient Service Representative
Huguley Hospital
04.1992 - 12.1995
High School Diploma -
Chisholm Trail Academy