Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Fayrus Naim Lara

Columbus

Summary

Dynamic Service Advisor with a proven track record at Germain Kia, excelling in customer service and upselling strategies. Bilingual in Spanish, I effectively managed high-stress situations, enhancing customer loyalty and satisfaction. My strong multitasking abilities and attention to detail consistently led to exceeding sales targets and fostering lasting client relationships.

Overview

1
1
year of professional experience

Work History

Service Advisor

Germain Kia
05.2025 - Current
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
  • Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
  • Setting up appointments for Spanis speakers customers

Customer Service Representative

Amazon
03.2024 - 05.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

J.D. - Law

Universidad Yacambu
Barquisimeto, Venezuela
06-2019

Skills

  • Customer service
  • Computer skills
  • Multitasking and organization
  • Spanish Speaker

Languages

Spanish
Native or Bilingual

Timeline

Service Advisor

Germain Kia
05.2025 - Current

Customer Service Representative

Amazon
03.2024 - 05.2025

J.D. - Law

Universidad Yacambu

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Fayrus Naim Lara