Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
Generic

Faysal Ahmed

Paterson,NJ

Summary

Personable and dedicated Customer Service Representative with extensive experience. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

15
15
years of professional experience

Work History

Financial Center Service Representative

Spencer Savings Bank
07.2023 - Current
  • Maintained productivity and quality standards at all times.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to customers at all times.
  • Assisted with opening bank accounts, banking transaction, loan/mortgage processing and audit reports

Team Leader Manager

Staff Asia
02.2020 - 03.2023
  • Fostered positive employee relationships through communication, training and development coaching
  • Oversaw daily workloads and workflow for smooth operations
  • Motivated team members to consistently achieve or exceed performance expectations
  • Coached team for success by using corrective action processes
  • Delegated work assignments and prioritized tasks.

Business Owner

Saba Queen Trading Company LLC
01.2014 - 01.2020
  • Promoted business on social media platforms to maximize brand identity and generate revenue
  • Managed operations budgeting, accounts payable and accounts receivable and payroll
  • Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies
  • Set pricing structures according to market analytics and emerging trends
  • Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.

Team Lead

Du Telecom
01.2009 - 10.2014
  • Implemented performance, quality and efficiency measures to achieve aggressive production goals
  • Documented production levels and materials used to keep management informed
  • Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service
  • Reviewed completed work to verify consistency, quality and conformance.

Education

High School Diploma -

Maine High School Diploma
Augusta, ME

Some College (No Degree) -

Al Sadek Islamic English School
Dubai, United Arab Emirates

Skills

  • Work Planning and Prioritization
  • Teamwork and Collaboration
  • Complex Problem Solving
  • Documentation and Reporting
  • Verbal and Written Communication
  • Computer Skills
  • Team Leadership
  • Training and Development
  • Calm Under Pressure
  • MS Office
  • Customer Service
  • Professional and Courteous

Additional Information

I have recently immigrated to this country and looking for a place where I can exercise my customer service skills. Even though I am new to this country I have extensive customer service skills which I have gained over the past 18 years. I grew up in United Arab Emirates and spent more than 30 years working in different companies that were heavily based on customer support. I am very motivational and always like to exert positive attitude.

Languages

Bengali
Full Professional
Urdu
Full Professional
Hindi
Full Professional
English
Full Professional

Timeline

Financial Center Service Representative

Spencer Savings Bank
07.2023 - Current

Team Leader Manager

Staff Asia
02.2020 - 03.2023

Business Owner

Saba Queen Trading Company LLC
01.2014 - 01.2020

Team Lead

Du Telecom
01.2009 - 10.2014

High School Diploma -

Maine High School Diploma

Some College (No Degree) -

Al Sadek Islamic English School

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Faysal Ahmed