Faysal M, Kudhago
GALLOWAY,USA
Summary
Resourceful professional in technology support, known for high productivity and efficient task completion. Possess specialized skills in troubleshooting, software installation, and network configuration. Excel at communication, problem-solving, and adaptability, ensuring seamless tech support experiences. Dependable professional with several years of helpdesk experience. Successfully assists end-users with complex technical issues. Communicates complicated concepts clearly and professionally handles wide-ranging questions.
Overview
21
21
years of professional experience
Work History
Customer Support Agent and Delivery Driver
FedEx Express
Columbus, USA
11.2010 - Current
- Prepare various reports
- Operate necessary office machines in performance of duties
- Prepares documentation for movement of goods in-bond and out-bond packages
- Maintaining and auditing air bills, records and files
- Prepare manifests for international packages for all necessary paperwork for customs
- Operate wireless FedEx Power pad to accurately obtain customer data and signatures
- Utilize GPS maps to deliver time-sensitive merchandise
- Complete daily truck inspections to adhere the safety protocol
- Maintain driver logbook to record mileage and maintenance activities
QA Batch Control Record and Team Lead
Sears Logistics Services
Columbus, USA
06.2004 - 03.2011
- Responsible for auditing and assuring the accuracy of the batch records
- Reviewing work orders for completeness by ensuring all necessary documents providing corrections, if possible, to assure each work order is completed
- Communicating with management team any issues or problems
- Providing Team Lead responsibilities in distribution environment
- Implementing new initiatives and making sure all staff understand them
- Allocating daily jobs and workflow by managing team performance and progress
- Worked flexible schedule to ensure shifts were covered
Education
Master’s Degree - Project management, Human Capital Management
Ohio State University
Columbus, OHIO, USA12.2024
Bachelor of Art - Business Management
DeVry University
Columbus, OHIO, USA01.2013
Microsoft Technician Administrator Training -
New Horizons Computer Academy
Columbus, OHIO, USA01.2006
Business management and Accounting -
Candlelight College
Burao, Somali Land01.2002
Highschool Diploma -
01.2000
Skills
- Operations Management
- Planning
- Problem-Solving
- Business Planning
- Team Development
- Process Improvement
- Productivity Enhancement
- Streamlining Processes
- Analytical Skills
- Collaborative Leadership
Accomplishments
- 01/01/13, Successfully led many positions in Wadani Political National Party.
- 01/01/08, Academic Achievement Award Dean’s List 2013, 2014, and 2015 at OSU University and Columbus State Community College.
Knowledgeandskills
- Experienced Operations Manager and talented leader with over 10 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities.
- Results-driven and resilient in developing teams while improving processes and increasing productivity.
- Managerial professional with a proven record of streamlining processes and leading high-performing teams.
- Known for strong analytical skills and commitment to achieving results.
- Teams rely on collaborative leadership and adaptability to changing needs.
Timeline
Customer Support Agent and Delivery Driver
FedEx Express
11.2010 - Current
QA Batch Control Record and Team Lead
Sears Logistics Services
06.2004 - 03.2011
Master’s Degree - Project management, Human Capital Management
Ohio State University
Bachelor of Art - Business Management
DeVry University
Microsoft Technician Administrator Training -
New Horizons Computer Academy
Business management and Accounting -
Candlelight College
Highschool Diploma -
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