Manager
Fayth Nicolas
XTREME ACTION PARK
Fort Lauderdale,FL
8
years of professional experience
Hospitality professional with experience in guest service, multi-department operations, and team support. Handles check-ins, check-outs, cash and card transactions, opening and closing tasks, and guest concerns to keep daily operations organized and service running smoothly.
Work History
Manager
3 Years 10 Months- Oversaw daily operations across multiple departments, ensuring smooth operations and high-quality guest service.
- Lead and support team members, communicate expectations, and help maintain a positive and productive work environment.
- Coordinated with various departments to streamline operations and deliver a seamless guest experience.
- Coordinated multiple duties at busy times to ensure continuous guest satisfaction. at once, especially during busy hours, while making sure guests continue to receive attentive service.
- Interacted with guests daily, addressing questions and concerns to resolve issues promptly and enhance satisfaction.
- Manage guest check-ins and check-outs, process cash and card payments, and make sure registers are accurate and balanced.
- Executed opening and closing tasks to guarantee a smooth start and end to daily operations., ensuring departments are ready for business and properly closed at the end of the day.
- Stay calm and professional when dealing with difficult situations, unexpected problems, and high-volume periods.
Receptionist / Administrative Assistant
1 Year- Scheduled appointments, answered questions, and managed daily office responsibilities to maintain smooth office operations.
- Greeted clients and answered phone calls, ensuring a friendly and professional welcome that set a positive tone for their visit.
- Balanced multiple tasks to provide timely assistance to clients, enhancing their overall experience.
- Kept client information and paperwork organized while handling confidential documents.
Guest Services Support
4 Years- Created welcoming experiences by ensuring guest comfort and addressing needs.
- Delivered friendly, responsive service while focusing on details that enhanced guest enjoyment.
- Assisted guests with questions, requests, and concerns to ensure pleasant stays.
Sales Associate
1 Year- Facilitated purchases, processed transactions, and resolved customer inquiries.
- Guided customers to desired products while delivering friendly and attentive service.
- Maintained organized sales floor and collaborated with team members to ensure seamless daily operations.
Education
Associate Degree Coursework
High School Diploma
Skills
Guest Relations & Customer Service
Hospitality & Guest Experience
Guest Check-In & Check-Out
Cash Handling & Register Balancing
Opening & Closing Operations
Multi-Department Management
Team Leadership & Communication
Handling Guest Concerns
Multitasking & Time Management
Working in Fast-Paced Environments
Organization & Attention to Detail
Problem Solving
Personal Information
Availability: Open availability, including evenings and weekends.
ADDITIONAL INFORMATION
- Interested in both Server and Hostess opportunities.
- Eager to learn, grow, and develop within an upscale dining environment.
Timeline
Manager
XTREME ACTION PARK
01.2023 - CurrentRead More
Sales Associate
THE CHILDREN'S PLACE
01.2022 - 01.2023Read More
Receptionist / Administrative Assistant
DEPENDABLE TAX SERVICES
01.2021 - 01.2022Read More
Guest Services Support
SHORT-TERM RENTAL / HIGH-RISE HOSPITALITY
01.2019 - 01.2023Read More
Broward College
Associate Degree Coursework
Read More
Northeast High School
High School Diploma
Read More