Fayth Raoul
Jacksonville
Summary
A natural peer advocate with experience supporting clients navigating complex systems such as healthcare and social services. I bring a blend of my Faith, compassion, active listening, and resilience that makes me a strong ally for individuals in recovery. I am committed to walking alongside others in their journey to wellness with dignity and mutual respect.
Overview
4
4
years of professional experience
2013
2013
years of post-secondary education
Work History
Retail Sales Associate Cashier
Rainbow Shops
Jacksonville
02.2025 - Current
• Assisting customers with product inquiries and locating items.
• Handling customer complaints and resolving issues professionally.
• Processing sales transactions.
MEC Representative
Senture LLC
Jacksonville
03.2023 - 07.2024
• Customer Support
• Managing 50-110 incoming and outgoing calls
• Meet personal/customer service team sales targets and call handling quotas
Retail Sales Associate Cashier
Citi Trends
Jacksonville
01.2024 - 03.2024
• Process freight
• Assisting with the price changes/ markdowns
.• Balance cash register according to company policies
ACA Exchange Associate
AmeriHealth Caritas
Jacksonville
03.2022 - 08.2023
• Customer Service Support
• Managing incoming calls and customer service inquiries at a high call volume
• Provide accurate, valid and complete information by using the right methods/tools
Customer Service Representative (WFH Contractor)
LanceSoft Inc.
Jacksonville
05.2021 - 03.2022
• Customer Advocate Support
• Managing incoming calls and customer service inquiries
• Provided accurate, valid and complete information for members.
Education
Certified Medical Assistant (CMA) - Medical Assistant Technician
Florida Career College
Jacksonville, FL 01.2018 - 12.2018
Englewood High
Jacksonville, FLSkills
Relevant Skills:
Peer Advocacy & Support
Active Listening & Empathy
Mental Health & Substance Use Awareness
Medical terminology
Phone etiquette
Empathy
Customer Service
Cash Handling
Client-Centered Communication
Conflict Resolution
Crisis De-escalation
Trauma-Informed Care Principles
Knowledge of 12-Step and Recovery
System Models:
Microsoft Teams, Slack, EMR Systems, PCOS system
Timeline
Retail Sales Associate Cashier
Rainbow Shops
02.2025 - Current
Retail Sales Associate Cashier
Citi Trends
01.2024 - 03.2024
MEC Representative
Senture LLC
03.2023 - 07.2024
ACA Exchange Associate
AmeriHealth Caritas
03.2022 - 08.2023
Customer Service Representative (WFH Contractor)
LanceSoft Inc.
05.2021 - 03.2022
Certified Medical Assistant (CMA) - Medical Assistant Technician
Florida Career College
01.2018 - 12.2018
Englewood High