Summary
Overview
Work History
Education
Skills
Timeline
Playing Sports
Playing Sports
Generic

Jace Jones

West Hempstead,NY

Summary

Conscientious Deli Clerk with 9 years of experience in various settings. Demonstrated talent for customer service, making recommendations and planning specialized orders. Recognized for party platter organization and display case management. Great at multitasking and problem solving, and excels in building rapport and loyalty with guests. Efficient at critical thinking, and punctual on tasks that need to be done. Fast learner, always willing to tackle new tasks as well as learn new things to be proficient in other tasks to assist in the workplace.

Overview

7
7
years of professional experience

Work History

Deli Clerk

Bj's Wholesale Club
Westbury, NY
07.2021 - Current
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
  • Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
  • Delivered exemplary customer service to guests, even in peak business periods to promote retention.
  • Received payment via cash, check, card or mobile payment and processed promptly, resulting in 95% accuracy rate.
  • Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments and garnishes.
  • Listened to customer requests and suggested additional menu items as appropriate to upsell products.
  • Learned other teammates' work tasks to train as backup.
  • Offered product samples to customers, generating additional sales through taste-testing.
  • Calculated total items needed to assemble party trays and placed orders for inventory.
  • Cooked batches of food according to standard recipes.
  • Documented customer orders and conveyed special requests to kitchen staff.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
  • Greeted customers at counter to fulfill requests and answer questions

Sales Associate Team Leader

MarketSource Inc.
Westbury, NY
02.2019 - 04.2021
  • Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Solved customer challenges by offering relevant products and services.
  • Applied security and loss prevention training toward recognizing risks and reducing store theft.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
  • Loaded and unloaded merchandise using ladder and pallet jack.
  • Maintained records related to sales, returns and inventory availability.
  • Completed orders and organized product deliveries to meet customer timetables.
  • Prepared merchandise for sales floor by pricing or tagging
  • Engaged with customers to build rapport and loyalty
  • Helped customers locate products and checked store system for merchandise at other sites
  • Maintained healthy selling output of 3 - 4 products sold/ promoted daily

Sales Associate

Liquor Wine Warehose
Island Park, NY
05.2018 - 08.2018
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Handled 75% of customers orders to ensure order specificity

Salesman

Planet Mitsubishi
Hempstead, NY
03.2018 - 05.2018
  • Promoted and up-sold products and services to meet needs of customers.
  • Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
  • Upheld high standards of customer service by promoting and upselling new products and services.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Visited customer locations to evaluate requirements, demonstrate product offerings and propose strategic solutions for diverse needs.
  • Forged and nurtured impactful relationships with customers to cultivate loyalty.
  • Handled 65% of customer phone calls and emails to find appropriate product for customers needs.

Bellman/Main Bartender

The Roslyn Hotel LLC.
Roslyn, NY
09.2016 - 03.2018
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
  • Operated efficiently in high-volume setting to prepare and serve more than 8 drinks per hour.

Helper

Send In The Clowns Inc.
New Hyde Park, NY
06.2014 - 09.2016
  • Paid close attention to instructions from supervisor to complete tasks on time.
  • Maintained work areas by cleaning and straightening for maximum productivity and safety.
  • Loaded and unloaded construction materials to prepare for use in construction.
  • Used hand trucks, forklifts and scissor lifts to complete tasks and transport items.
  • Conducted quality inspections of finished products and made minor repairs to meet project expectations.
  • Demonstrated proper use of equipment to newly hired employees to avoid workplace injuries.
  • Maintained work records and logs to help management track production and generate reports.
  • Used hand trucks and forklifts to load, unload and transport items.
  • Examined work to verify conformance to specifications.

Education

Associate of Arts - Criminal Justice

Nassau Community College
Garden City, NY
05.2020

High School Diploma -

West Hempstead High School
West Hempstead, NY
06.2014

Skills

  • Critical Thinking
  • Cash Handling
  • Customer Service
  • Employee Training and Supervision
  • Workstation Setup and Breakdown
  • Multitasking and Organization
  • Adaptability and Flexibility
  • Handling Complaints
  • Collaboration and Teamwork
  • Problem Solving

Timeline

Deli Clerk

Bj's Wholesale Club
07.2021 - Current

Sales Associate Team Leader

MarketSource Inc.
02.2019 - 04.2021

Sales Associate

Liquor Wine Warehose
05.2018 - 08.2018

Salesman

Planet Mitsubishi
03.2018 - 05.2018

Bellman/Main Bartender

The Roslyn Hotel LLC.
09.2016 - 03.2018

Helper

Send In The Clowns Inc.
06.2014 - 09.2016

Associate of Arts - Criminal Justice

Nassau Community College

High School Diploma -

West Hempstead High School

Playing Sports

I love to play sports especially football, baseball, basketball, and soccer. I find that a team based sport helps in understanding how a team works and provides the basic foundation to be able to work as a team, as well as a great way to stay in shape.

Playing Sports

I love to play sports especially football, baseball, basketball, and soccer. I find that a team based sport helps in understanding how a team works and provides the basic foundation to be able to work as a team, as well as a great way to stay in shape.

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Jace Jones