Marian L Davenport
Conway,AR
Summary
Provider Care Agent supporting provider services, billing issue resolution, and authorization requests for health plan operations. Handles 20–35 provider and member calls per day, reassuring callers they have reached the right person who can take care of what they need today, resolving 13–25 billing issues per week, answering coding questions, submits 5–15 authorization requests per week on behalf of patients, and supports member services by answering questions and troubleshooting issues. Brings a steady service style shaped by healthcare call center work and direct problem resolution.
Overview
31
31
years of professional experience
Work History
Provider Care Agent WFH Office
Centene Cooperation -Market Place Health Care
01.2021 - 11.2024
- I worked in Provider Services... Assisting billing agent with questions about bills coding issues, I assisted in submitting for Authorizations for billing approval on behalf of patients. I also worked in member services, working directly with members answering questions and troubleshooting their issues. One November 7th of 2024 I retired. I realized I enjoyed the work I do and am now ready to rerun to the workforce.
- Office was at 19 Remington Dr Little Rock Ar. 72204 501 219-4444
Cingular Wireless / AT&T Mobility
01.2006 - 01.2020
- Clarify Commitment team
- This team is an Intensive Care Unit team that handles cases that require extra research and escalation for customer service. It does special research on system outages, billing and system issues troubleshooting. This team also handles management support training for product development.
- Customer Service Rep
- Inbound call center assisting customers with payment and billing concerns, equipment and accessory orders, plan changes, activations and all other customers need to provide a seamless and great customer experience
- Customer Loyalty
- Inbound calls for customers with special requests that sometimes include the desire to go to another. The job of this department is to save customers by using tools and resources available to assist the customer with the needs presented to maintain their business.
Virco Manufacturing
10.1993 - 10.2005
- Traffic Clerk/ Customer Service: Responsibilities for these positions include total direct customer service. I prepared loads of furniture for shipment. I processed the layouts of floor space for LTL loading. I provided highway regulatory weights and product information regarding the transport of school and office furniture. I prepared freight billing for payment. I scanned and maintained accurate follow-up files. I coordinated shipping details such as routing, mileage, carrier assignments, and scheduling temporary workers for full-service orders. Coordinated delivery date and time between customer and driver.
- Switch Board Operator: Operate multi-line switchboard. I directed calls to appropriate people or areas. I did files, scanning and mail distribution. I assisted customers by giving them the information they needed.
American Resource Group
10.1999 - 01.2006
- I processed medical billing and coding, collection and follow- up with insurance companies for various medical facilities as well as contract for front desk and scheduling positions for medical offices on a 2-to-4-month basis
Liberty Tax Services
10.2000 - 01.2006
- Preparing tax returns during tax season for individuals and small businesses
Education
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Lee Senior High School
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University Of Central Arkansas
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Philander Smith College
Skills
Data entry
Microsoft Word
Microsoft Excel
Customer service
Medical coding and billing
Insurance follow-up
Claims processing
Patient authorization support
Tax preparation
Tax return filing
References Upon Request
References Upon Request
Timeline
Provider Care Agent WFH Office
Centene Cooperation -Market Place Health Care
01.2021 - 11.2024
Cingular Wireless / AT&T Mobility
01.2006 - 01.2020
Liberty Tax Services
10.2000 - 01.2006
American Resource Group
10.1999 - 01.2006
Virco Manufacturing
10.1993 - 10.2005
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Philander Smith College
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University Of Central Arkansas
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Lee Senior High School