Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Xhenisa Mali

Staten Island

Summary

Operations professional with keen eye for process improvement and operational efficiency. Proven track record of leading teams to achieve organizational goals and drive continuous improvement. Known for excellent communication, adaptability, and results-oriented approach to managing dynamic environments.

Overview

7
7
years of professional experience

Work History

Branch Operations Leader

JP Morgan Chase
04.2023 - Current
  • Streamlined operations by identifying inefficiencies and implementing process improvements.
  • Support Branch Manager with all aspects of branch operations, including loss control, compliance, and audit standards.
  • Providing a high level of customer service and operational excellence.
  • Managing cash devices, such as ATMs and cash vaults, while adhering to bank policies and procedures.
  • Coaching bankers and associate bankers.

Associate Banker

JP Morgan Chase
04.2021 - 04.2023
  • Welcoming customers at the branch using their names, assisting them with their banking needs and thanking them for choosing Chase Bank.
  • Developing an expert knowledge of our self -service and digital platforms such as Chase Mobile App , ATM Machines & Chase.com to help customers to find the value of digital platforms in their routine.
  • Identified and reported suspicious behavior to security personnel as appropriate.
  • Ensuring financial transactions are completed accurately and efficiently, while complying with all policies, procedures and regulatory and banking requirements.

Hostess/Server

The Nicotra Group
08.2017 - 03.2020
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Handled customer complaints and inquiries with good listening skills and working with management.
  • Operated POs Terminals to input orders , split bills and calculate totals.
  • Checked on guests to verify satisfaction with meals and suggested items to increase restaurant sales.

Education

BBA - International Business Management

Universite Catholique De Lyon
Lyon, France
06-2017

Graduate Diploma - Tourism, Hospitality And Leisure Management

Ist College
Athens, Greece
06-2017

Skills

  • Collaboration and Teamwork
  • Operational Excellence
  • Safety Management
  • Innovation and Creativity
  • Sales Expertise
  • Strong Work Ethics

Languages

Albanian
Native or Bilingual
Greek
Native or Bilingual
English
Native or Bilingual

Timeline

Branch Operations Leader

JP Morgan Chase
04.2023 - Current

Associate Banker

JP Morgan Chase
04.2021 - 04.2023

Hostess/Server

The Nicotra Group
08.2017 - 03.2020

BBA - International Business Management

Universite Catholique De Lyon

Graduate Diploma - Tourism, Hospitality And Leisure Management

Ist College

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Xhenisa Mali