Kimberly Henley
Bellville
Summary
Professional and experienced operations leader with strong focus on optimizing branch performance and enhancing customer satisfaction. Skilled in process improvement, team collaboration, and adapting to changing business needs with my 25 years of banking experience.
Overview
15
15
years of professional experience
Work History
Branch Operations Leader
Cadence Bank
Waller, TX
10.2025 - Current
- Supervise daily operations of teller team, ensuring compliance with banking regulations and policies.
- Conduct regular audits of cash drawers, ensuring compliance with internal controls and regulatory requirement.
- Manage high-volume cash drawer, maintaining accountability and minimizing discrepancies.
- Maintain up-to-date knowledge of federal regulations affecting monetary transactions, ensuring full compliance across all activities.
- Balance cash drawer daily and resolve discrepancies to provide accurate data regarding cash flow.
- Answer customer inquiries regarding account balances, transaction history and service charges.
- Process customer transactions promptly, minimizing wait times.
- Maintain friendly and professional customer interactions.
- Count, verify and handle bank deposits and armored car transactions.
- Execute stop payments and account transfers.
- Perform account maintenance by closing out accounts and changing customer addresses.
- Process wide variety of retail banking transactions for personal and commercial customers.
Bookkeeper
First National Bank of Bellville
Bellville, TX
10.2010 - 10.2025
- Strengthened customer relationships through attentive service and prompt resolution of inquiries.
- Provided exceptional customer service by promptly addressing concerns and resolving issues.
- Processed POS disputes.
- Processed domestic and international wires transfers with attention to detail and compliance standards.
- Scanned wires into Image Centre.
- Processed stop payments on accounts.
- Processed customer requests for statements and updating customer personal information in database.
- Processed standard bank confirmations.
- Processed charged off accounts and charge off recoveries.
- Processed FED adjustments.
- Processed unposted items.
- Processed chargebacks.
- Processed end of day.
Education
High School Diploma -
Bellville High School
Bellville, TX01-1988
Skills
- Opening and closing procedures
- Staff supervision
- Compliance reporting
- Customer Service
- Cash handling
- Attention to detail
Timeline
Branch Operations Leader
Cadence Bank
10.2025 - Current
Bookkeeper
First National Bank of Bellville
10.2010 - 10.2025
High School Diploma -
Bellville High School