Somer Duncan
Summary
Highly motivated and driven with extensive banker/customer service with 23 plus years of experience. Strong skills in customer service and handling large amounts of cash as I am the commercial teller and balances the vault on a daily basis. I am eager to contribute my time and skills to the team
Overview
25
25
years of professional experience
1
1
year of post-secondary education
Work History
Branch Operations Leader
Cadence Bank
Sherman
08.2016 - Current
- Managed daily branch operations to ensure smooth workflow and customer service.
- Oversaw staff training and development to enhance operational efficiency and knowledge.
- Implemented compliance measures to adhere to banking regulations and policies.
- Performed Audits, daily reports, vault custodian(balanced,ordered, & sold money on a daily basis).
Teller
Texas Star Bank
Sherman, Tx
08.2006 - 08.2015
- Processed customer transactions efficiently and accurately.
- Assisted customers with account inquiries and banking products.
- Maintained cash drawer integrity through regular audits.
- Balanced cash drawers on a daily basis.
- Processed wire transfers for customers both domestically and internationally.
- Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.
- Transmitted orders to supply cash to meet daily needs.
- Trained employees on cash drawer operation.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
- Built and maintained client relationships through quality, personalized interactions.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Trained new tellers on operational procedures and best practices.
Teller
First Convenience Bank
Sherman, Texas
06.2003 - 08.2006
- Processed customer transactions efficiently and accurately.
- Assisted customers with account inquiries and banking products.
- Maintained cash drawer integrity through regular audits.
- Trained new tellers on operational procedures and best practices.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Balanced cash drawers on a daily basis.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Built and maintained client relationships through quality, personalized interactions.
- Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.
- Trained employees on cash drawer operation.
- Assisted customers in opening new accounts and completing required paperwork.
- Processed wire transfers for customers both domestically and internationally.
- Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.
- Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
- Transmitted orders to supply cash to meet daily needs.
Customer Service Representative
LTD Direct Marketing
Denison, Texas
06.2001 - 08.2003
- Assisted customers with inquiries and product information.
- Processed orders and handled returns efficiently.
- Maintained accurate customer records in the database.
- Resolved customer complaints with professionalism and care.
- Collaborated with team members to enhance service quality.
- Managed multi-line phone system for incoming calls.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided exceptional customer service to ensure customer satisfaction.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Education
Dental Assistant
Grayson County College
Denison, TX 05.2001 - 05.2002
Bells High School
Bells, TXSkills
- Compliance management
- Operational efficiency
- Staff training
- Audit processes
- Cash handling
- Banking regulations
- Effective communication
- Problem solving
- Team leadership
- Time management
- Opening and closing procedures
- Cash shipment oversight
- Staff supervision
- Cash shipment management
- People-oriented
- Customer service
- Financial services
- Strong team-builder
- Excellent work ethic
- Friendly
- Multi-tasking
- Team player
- Excellent communication skills
Accomplishments
- I contributed to the team hitting several bonus due to me being with the company for over 20 years due to my customer base and close relationship with so many of our customers
- Since being with the company, I have had to navigate through four mergers as well.
Closing statement
- I feel like I would be a great asset to the company due to my customer service skills and knowledge of banking
- I would love to have the opportunity to move up in the company as time progresses
Timeline
Branch Operations Leader
Cadence Bank
08.2016 - Current
Teller
Texas Star Bank
08.2006 - 08.2015
Teller
First Convenience Bank
06.2003 - 08.2006
Customer Service Representative
LTD Direct Marketing
06.2001 - 08.2003
Dental Assistant
Grayson County College
05.2001 - 05.2002
Bells High School