Shanessa Ruffin
Greensboro,NC
Summary
Dynamic Leader based in Greensboro, North Carolina, with extensive experience in operational efficiency, budget management, and staff development. Proficient in regulatory compliance, financial oversight, and fostering a secure environment. Known for exceptional leadership, strong interpersonal skills, and problem-solving capabilities. Committed to enhancing team performance and eager to contribute to a growing, collaborative organization while delivering outstanding customer service. Organized and like to keep a safe and clean area.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Branch Operations Leader
JP Morgan Chase & Co.
Greensboro, NC
10.2025 - Current
- Ensure operational efficiency, strict security compliance, and manage budget.
- Staff leadership & development, financial & facility management
Associate Member Service Representative
State Employees Credit Union
Greenville, NC
07.2024 - 07.2025
- Transactions such as deposits, withdrawals, transfers, and loan payments
- Regulations and policies
Medical Laboratory Assistant
ECU Medical Center
Greenville, NC
02.2022 - 06.2024
- Perform precise, effective phlebotomy on a wide demographic of patients.
- Ensuring specimens are acceptable for testing and preparing specimens for analysis.
Nursing Assistant II
ECU Medical Center
Greenville, NC
04.2018 - 02.2022
- Perform precise, effective phlebotomy on a wide demographic of patients.
- Ensuring specimens are acceptable for testing and preparing specimens for analysis.
Education
Bachelor of Applied Science - Accounting
North Carolina Wesleyan University
Rocky Mount, NC12-2025
Associate of Applied Science - Accounting
Pitt Community College
Winterville, NC12-2023
Skills
- Have the mindset and eagerness to learn to improve
- Ensure that policies and procedures regarding corporate and patient/employee privacy are observed
- Exceptional customer service to both customers and employees
- Good written and oral communication skills
- Compliance reporting
- Employee development
- Compliance reviews
- Sales management
Accomplishments
- Repeatedly received recognition from superiors for excellence in service.
- Supervised team of 12 staff members.
Certification
- Accounting and Finance: Basic Accounting Certificate
- Business Administration: Business Supervisor in Business Administration
- Business Administration: Management Applications & Principles
- Managerial/Small Business Accounting Certificate
- Notary
- Nursing Assistant I
- Nursing Assistant II
Timeline
Branch Operations Leader
JP Morgan Chase & Co.
10.2025 - Current
Associate Member Service Representative
State Employees Credit Union
07.2024 - 07.2025
Medical Laboratory Assistant
ECU Medical Center
02.2022 - 06.2024
Nursing Assistant II
ECU Medical Center
04.2018 - 02.2022
Associate of Applied Science - Accounting
Pitt Community College
Bachelor of Applied Science - Accounting
North Carolina Wesleyan University