Feaven Tesfabruk
Columbus,OH
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
10
years of professional experience
Work History
Patient Accounting Coordinator
The Ohio State University Wexner Medical Center
01.2020 - Current
- Insurance Verification: Ability to verify patient(s) insurance coverage eligibility and benefits accurately
- Billing and Coding: Proficiency in medical billing system and knowledge of coding procedures (ICD-10, Cpt codes)
- Claims Processing, Problem Solving, Software Proficiency, Team collaboration, Staff Training, Customer Service Excellence, Ohio Government Payers, and Commercial Expertise.
- Tailored communication methods based on individual client preferences, ensuring optimal engagement levels were maintained at all times.
Patient Representative
The Ohio State University Wexner Medical Center
01.2017 - 01.2020
- Facilitated communication between patients, families, and medical professionals for optimal care coordination.
- Developed strong rapport with patients through active listening skills, empathy, and understanding of individual needs.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Helped address client complaints through timely corrective actions and appropriate referrals.
Franklin County Clerk
TRC
01.2015 - 01.2017
- Processed legal documentation accurately, adhering to strict deadlines and confidentiality requirements.
- Reduced processing times by optimizing workflows for document preparation, recording, and archiving.
Education
Some College -
National Honor Society (Member since 2014)
HUMAN RESOURCES MANAGEMENT -
FRANKLIN UNIVERSITY
01.2005
COLLEGE PREP -
BROOKAHVEN HIGH SCHOOL
01.2005
Skills
- Customer Service Excellence
- Software Proficiency
- Regulatory Compliance
- Time Management
- Attention to Details
- Computer Proficiency
Personal Information
Patient Accounting Coordinator 1
Timeline
Patient Accounting Coordinator
The Ohio State University Wexner Medical Center
01.2020 - Current
Patient Representative
The Ohio State University Wexner Medical Center
01.2017 - 01.2020
Franklin County Clerk
TRC
01.2015 - 01.2017
Some College -
National Honor Society (Member since 2014)
HUMAN RESOURCES MANAGEMENT -
FRANKLIN UNIVERSITY
COLLEGE PREP -
BROOKAHVEN HIGH SCHOOL
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