Ashlee Molina
Waco,TX
Summary
Motivated professional with strong work ethic and exceptional interpersonal skills. Demonstrates adaptability and effective communication, with proven customer service and multitasking abilities. Committed to delivering positive customer experiences while quickly mastering new skills. Ready to contribute to a collaborative team.
Overview
4
4
years of professional experience
Work History
Patient Liaison/Patient Coordinator
Allied Wellness Centers
Waco, Texas
06.2022 - Current
- Coordinated appointments between patients and healthcare providers efficiently.
- Verified insurance eligibility and addressed billing inquiries to support patient access to care.
- Managed patient inquiries and provided information about treatment options.
- Developed educational materials to enhance patient understanding of services.
- Streamlined communication between patients and clinical staff to improve information flow and patient satisfaction.
- Documented patient interactions and maintained accurate records consistently.
- Supported the onboarding process for new patients.
- Ensured compliance with privacy regulations in all patient communications.
- Assisted in resolving billing discrepancies between providers and insurers.
- Processed incoming calls from patients seeking advice or assistance related to their healthcare needs.
- Acted as a liaison between patients and healthcare staff to ensure timely communication of information.
- Scheduled appointments for follow-up visits with physicians or specialists as required.
- Provided information on medical treatments, procedures, and services.
- Ensured compliance with HIPAA regulations concerning confidential data sharing among healthcare personnel.
- Verified demographics and insurance information to register patients in computer system.
- Handled high volume of incoming calls, providing exceptional customer service.
- Educated patients on treatment options and wellness programs available.
- Communicated effectively with healthcare providers to streamline patient care processes.
- Collaborated with multidisciplinary teams to support comprehensive patient care plans.
- Handled patient inquiries and resolved concerns professionally and promptly.
- Ensured all paperwork related to patient care was completed accurately and timely.
- Pulled patient files and verified insurance before patient's appointment.
- Coordinated patient appointments and maintained appointment schedule.
- Processed referrals from primary care providers for specialist consultations or treatments.
- Provided support to patients regarding insurance coverage, payment plans, and other financial matters.
- Communicated appointment details to patients and medical staff effectively.
- Developed welcoming environments for new patients during their visits.
- Collaborated with healthcare providers to streamline patient flow.
- Maintained a high level of customer service while interacting with both internal staff and external customers.
- Monitored incoming calls routed through automated phone systems and transferred calls accordingly.
- Performed administrative tasks such as filing documents, entering data into the system, preparing letters or reports as requested by management team members.
- Updated patient demographic information in accordance with changes made during each visit.
- Collaborated closely with clinical staff members to ensure that all necessary documents were obtained prior to treatment being rendered.
- Served as a liaison between physicians, nurses, technicians and other medical personnel when coordinating appointments for specialty treatments.
- Answered questions regarding clinic policies or procedures in an informative manner.
- Responded promptly to telephone inquiries from potential new patients regarding services offered.
- Provided detailed explanations of insurance coverage and payment options to new patients.
- Coordinated patient intake processes, including obtaining medical records from outside sources, verifying insurance eligibility, collecting co-pays and scheduling follow up visits as needed.
- Resolved complex customer service issues to improve overall patient and family experiences.
- Assisted patients in understanding their care plans and healthcare options.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Guided employees in handling difficult or complex problems.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
Education
Medical Assistant -
ATI Technical Training Center
Waco, TX05-2010
Skills
- Professionalism
- Customer service excellence
- Administrative support
- Attention to detail
- Communications skills
- Problem-solving
- Critical thinking
- Conflict resolution
- Task prioritization
- Time management
- Organizational multitasking
- Data entry proficiency
- Appointment scheduling
- Appointment Coordination
- Team collaboration
- Team leadership
- Patient intake
- Patient education
- Patient flow
- Insurance verification
- Documentation
- Payment processing
- Electronic health records
- HIPAA compliance
Timeline
Patient Liaison/Patient Coordinator
Allied Wellness Centers
06.2022 - Current
Medical Assistant -
ATI Technical Training Center