Kaytlyn Harmon
Davisville
Summary
Accomplished Patient Experience Liaison at Phelps Health, adept in fostering strong relationships and enhancing client satisfaction through effective issue resolution and process improvement. Leveraged professionalism and assertiveness to drive continuous improvement, achieving notable enhancements in patient experience. Also killed in teamwork, collaboration, and utilizing representative experience to achieve organizational goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Patient Experience Liaison
Phelps Health
10.2023 - Current
- Served as the primary point of contact, fostering strong relationships between internal teams and patients.
- Maintained a high degree of professionalism at all times, representing the organization with integrity in both internal and external interactions.
- Enhanced client satisfaction by swiftly addressing concerns and providing solutions to various issues.
- Gathered, organized and input information into digital database.
- Maintained up-to-date knowledge of trends, sharing insights with colleagues to drive continuous improvement efforts.
- Collaborated closely with department heads to identify opportunities for process improvement initiatives.
Sales Associate
Dollar General
05.2022 - 10.2023
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Sales Associate
Casey's General Store
05.2021 - 10.2021
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Solved customer challenges by offering relevant products and services.
- Managed returns, exchanges and refunds in accordance with store policy.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
Associate of Applied Science - Nursing
East Central College
Rolla, MO05-2025
Skills
- Assertiveness
- Mediation skills
- Professionalism
- Representative experience
- Verbal and written communication
- Teamwork and collaboration
- Time management and Organization
- Process improvement
- Decision-making
- Active listening
- Issue resolution
- Task prioritization
Certification
- Basic Life Support Certification (BLS) Valid through May 2025
- Mandt System Certification Vaild through November 2025
Timeline
Patient Experience Liaison
Phelps Health
10.2023 - Current
Sales Associate
Dollar General
05.2022 - 10.2023
Sales Associate
Casey's General Store
05.2021 - 10.2021
Associate of Applied Science - Nursing
East Central College
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