Esmirna Rodriguez
Decatur,TX
Summary
To provide exceptional customer service. Excell in enhancing care coordination and patient satisfaction through effective communication and empathy. Skilled in multitasking and maintaining professionalism under pressure, significantly contributing to improved patient experiences. Demonstrates strong communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
4
4
years of professional experience
Work History
Patient Liaison
Medical City Decatur
12.2023 - Current
- Managed sensitive patient information with strict adherence to HIPAA guidelines, ensuring confidentiality at all times.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Provided excellent customer service to patients and medical staff.
- Facilitated communication between patients and various departments and staff.
- Greeted and assisted patients.
- Assisted in the development of policies and procedures related to patient care and communication, helping to standardize practices across the organization.
- Rounding on patients to demonstrate our commitment to providing quality care to our patients and families.
- Streamlined communication between patients, healthcare providers, and administrative staff for improved care coordination.
ER Concierge-Customer & Patient Relations
Wise Health System
05.2022 - 11.2023
- Greeted patients, families and visitors upon arrival by providing warm welcome.
- Offered friendly and efficient service to patients and families, handled challenging situations with ease.
- Assisted with needs or requests, demonstrating empathy and understanding in every interaction.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Managed a variety of tasks , maintaining professionalism and efficiency under pressure.
- Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
- Updated patients families, provided warm blankets, coloring books and toys for children.
Symptom Screener
Wise Health System
10.2020 - 05.2022
- Interacted with patients and visitors to give directions, explain rules, and regulations and respond to inquiries. Ensured all protocols were followed.
- Enforce WHS policies and assist other staff members, patients and visitors as requested.
- Provided excellent customer service and communication skills, including conflict resolution,
- Utilize good judgement, problem solving and decision making in urgent circumstances.
Education
High School Diploma -
Decatur High School
Decatur, TX05.2018
Skills
- Customer Service
- Bilingual
- Multitasking and Organization
- HIPAA Compliance
- Teamwork
- Professionalism
- Time Management
- Problem-Solving
- Calm and Effective Under Pressure
- Excellent Communication
- Caring and Empathetic
- Documenting and Recording Information
- Task Prioritization
- Providing Information and Resources
Languages
English
Spanish
Timeline
Patient Liaison
Medical City Decatur
12.2023 - Current
ER Concierge-Customer & Patient Relations
Wise Health System
05.2022 - 11.2023
Symptom Screener
Wise Health System
10.2020 - 05.2022
High School Diploma -
Decatur High School
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