Summary
Overview
Work History
Education
Skills
Timeline
Generic

FEBEN STEPHANOSE

Frederick,MD

Summary

Hardworking server with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty. High-energy server skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences.

Overview

2
2
years of professional experience

Work History

Server/ Waitress

Bonefish Grill
Frederick, MD
01.2022 - Current
  • Took orders from customers accurately and in a timely manner
  • Delivered food orders promptly and courteously
  • Monitored dining room for cleanliness and proper set-up at all times
  • Ensured that each guest was served courteously, quickly, and efficiently
  • Assisted in training new servers
  • Provided excellent customer service to ensure satisfaction

Server

Glory Days Grill
Frederick, Md
07.2022 - 12.2022
  • Provided excellent customer service to ensure satisfaction.
  • Assisted in training new servers.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Delivered food orders promptly and courteously.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Maintained records of transactions made during shift as required by law or company policy.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies..
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Followed health safety guidelines when preparing and serving food products.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Conducted regular inventory checks to maintain adequate levels of necessary supplies.
  • Stayed informed about daily specials, new menu items, promotions.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.

Cashier

Target
Frederick, MD
11.2021 - 01.2022
  • Greeted customers and answered any questions they had about the store's products and services
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change
  • Issued receipts, refunds, credits or change due to customers
  • Stocked shelves with merchandise when needed
  • Answered customer inquiries regarding store policies and procedures
  • Processed returns and exchanges of merchandise in accordance with store policies
  • Balanced daily transactions on a computerized point-of-sale system
  • Conducted price checks for special orders or discounts as requested by customers
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.

Education

Criminal Justice (still Enrolled Expected To Complete in 2025) -

Frederick Community College
Frederick, MD

Skills

  • Customer Support
  • Team Collaboration
  • Appointment Scheduling
  • Customer Complaint Resolution
  • Inventory Control
  • Negotiation
  • Problem Resolution
  • Product Merchandising
  • Bilingual, Amharic and English
  • Problem solver
  • Decision maker

Timeline

Server

Glory Days Grill
07.2022 - 12.2022

Server/ Waitress

Bonefish Grill
01.2022 - Current

Cashier

Target
11.2021 - 01.2022

Criminal Justice (still Enrolled Expected To Complete in 2025) -

Frederick Community College

Similar Profiles

CREATE PROFILE
FEBEN STEPHANOSE