JEANNE LANFEAR
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
22
22
years of professional experience
Work History
SERVER/ WAITRESS
Cracker Barrel Old Country Store
08.2021 - Current
- Taking food and drinks order
- Delivering food and drinks to customers
- Answering questions about menu items
- Handling 4-6 tables, check customers to ensure they are enjoying their meals and take actions whenever there's any problem.
- Coordinated timely delivery of food and beverages, enhancing dining experience efficiency.
- Remove dishes and glasses from the tables
- Delivered exceptional customer service, ensuring guest satisfaction and repeat visits.
Sales Associate
Flying Colours Gift Shop
05.2017 - 08.2020
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Assisted customers in product selection, enhancing overall shopping experience and satisfaction.
- Processed transactions efficiently using point-of-sale systems, ensuring accuracy in cash handling.
- Maintained organized merchandise displays, contributing to an appealing store environment.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Increased customer satisfaction by actively listening to their needs and providing tailored product recommendations.
SERVER/ WAITRESS
Red Steak House/ The Terrace on front street
07.2015 - 09.2019
- Escort customers to their tables
- Present menus to guests and answer questions about menu items, making recommendations upon request.
- Served food
- Set up payments by POS
- Handled a high volume of customers regularly
SERVER/ WAITRESS
Henry VIII Pub Restaurant and Sushi Bar
04.2011 - 06.2015
- Set and clear tables in an efficient manner.
- Have understanding of common dietary requirements, including allergies (ie. Gluten, dairy, peanuts etc.)
- Have good understanding of specialty foods which allows me to explain complicated menus.
- An understanding of food handling safety.
- Served food
- Set up payments by POS
HOSTESS
The Cellar, Aviation Club
09.2007 - 04.2008
- Greet guests and seat them at tables or in waiting areas.
- Inspect dining and serving areas to ensure cleanliness and proper setup.
- Receive and record guests' dining reservations.
- Order or requisition supplies and equipment for tables and serving stations.
- Provide guests with menus.
- Assign guests to tables suitable for their needs.
- Managed guest seating and reservations to optimize dining flow.
SERVER/ WAITRESS
La Mamma Italian Restaurant
06.2003 - 04.2007
- Company Overview: Sheraton Abu Dhabi Hotel & Resort
- Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
- Explain how various menu items are prepared, describing ingredients and cooking methods
- Inform customers of daily specials.
- Serve food and/or beverages to guests; prepare and serve specialty dishes at tables as required.
- Remove dishes and glasses from tables or counters, and take them to kitchen for cleaning.
- Present menus to guests and answer questions about menu items, making recommendations upon request.
- Prepare checks that itemize and total meal costs and sales taxes.
Education
Bachelor of Science - Marketing
Colegio San Agustin-Bacolod
Philippines03.2002
High School Diploma -
St. Joseph's High School
Philippines03.1997
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Customer service
- Cleanliness standards
- Supply restocking
- Multitasking
- Point of sale (POS) system operations
- Cool under pressure
- Team member support
- Team player
PERSONAL DATA:
English / Tagalog
PERSONAL DATA:
- Nationality: Filipino
- Birth date: June 28,1980
- Birth place: Bacolod City, Philippines
Timeline
SERVER/ WAITRESS
Cracker Barrel Old Country Store
08.2021 - Current
Sales Associate
Flying Colours Gift Shop
05.2017 - 08.2020
SERVER/ WAITRESS
Red Steak House/ The Terrace on front street
07.2015 - 09.2019
SERVER/ WAITRESS
Henry VIII Pub Restaurant and Sushi Bar
04.2011 - 06.2015
HOSTESS
The Cellar, Aviation Club
09.2007 - 04.2008
SERVER/ WAITRESS
La Mamma Italian Restaurant
06.2003 - 04.2007
Bachelor of Science - Marketing
Colegio San Agustin-Bacolod
High School Diploma -
St. Joseph's High School