Unique Butler
Lauderhill,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Also, passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
6
6
years of professional experience
Work History
Server/ Waitress
Spoons Grill
01.2018 - 04.2022
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Excellent communication skills, both verbal and written.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Bussed and reset tables to keep dining room and work areas clean.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Support Technician
Teleperformance USA
04.2020 - 04.2021
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Responded to telephone, email and in-person inquiries regarding their apple product operation, use and repair.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Developed comprehensive documentation for support processes, enabling faster issue resolution for team members.
- Provided exceptional customer service by addressing concerns promptly and professionally, resulting in increased customer satisfaction ratings.
- Created user accounts and assigned permissions.
- Documented support interactions for future reference.
Patient Registration Representative
HCA Florida Northwest Hospital
01.2021 - 02.2022
- Scheduled 15+ daily appointments using computerized calendars.
- Followed up on missed appointments with patients to reschedule and promote continuity of care.
- Accurately inputted patient and insurance information into company's computer system using different softwares.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
Call Center Representative
EDU First
02.2022 - 04.2023
- Developed and updated databases to handle customer data.
- Attended telephone skills and program information training sessions to boost aptitude.
- Effectively communicated complex information in a digestible format for callers of varying levels of technical understanding.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
Server/ Waitress
IHOP
07.2022 - 09.2023
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Education
High School Diploma -
Dillard High School
Fort Lauderdale, FL06.2015
Skills
- Specials Promotion and Upselling
- Transactions and Cash Handling
- Cleanliness standards
- Conflict and Complaint Resolution
- Online Chat Support
- Technical Support
- Incoming Call Management
- Network configuration
- Windows 10
- Service support
Timeline
Server/ Waitress
IHOP
07.2022 - 09.2023
Call Center Representative
EDU First
02.2022 - 04.2023
Patient Registration Representative
HCA Florida Northwest Hospital
01.2021 - 02.2022
Support Technician
Teleperformance USA
04.2020 - 04.2021
Server/ Waitress
Spoons Grill
01.2018 - 04.2022
High School Diploma -
Dillard High School
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