FEDA RAKHSHANI
Kent,WA
Overview
9
9
years of professional experience
Work History
Sixt Car Rental Customer Service Rep
Sixt Car Rental
04.2019 - 03.2021
- Preferred service representatives
- Answering customer phone calls
- Checking lane return cars
- Optimizing the rental experience by selling extras based on the customer's needs, drafting rental agreements, and providing exceptional customer service.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Avis & Budget Car Rental Customer Service Rep
Avis & Budget Car Rental
04.2018
- Preferred service representatives
- Answering customer phone calls
- Checking lane return cars
- Gate/security
Swissport fueling service, Seattle Tacoma international airport, WA
Swissport
11.2017 - 04.2018
- Aircraft Fueler
- Responsible for fueling the aircrafts of the deferent company’s (Delta, Alaska, American airlines, FedEx, United, Emirates, virgin America
- Complete the task of handling aircraft fueling procedures by utilizing the safety practices and procedures of the aviation industry
- Performed fueling in safe and efficient manner
- Used fuel trucks, hydrant carts and stationary carts to fuel aircraft.
AECOM, USG Army Maintenance and Operational Support Contract
AECOM
01.2012 - 08.2017
- Steady advancement in positional authority with AECOM from 2012 to 2017
- Maintenance Site Coordinator
- Managed nine-person team with responsibility for the work of 113 mechanics, warehouse specialists, automotive leads, inspectors, an inventory specialist, production controller, procurement officer, and distribution supervisor
- Coordinated with Afghan National Army and U.S
- Army on maintenance requirements
- Prepared daily, weekly, and monthly reports for key performance metrics
- Implemented programming, outreach plan, and schedule
- Trained new employees.
AECOM, USG Army Maintenance and Operational Support Contract
AECOM
10.2015 - 04.2017
- Maintenance site Inspector Supervisor
- Supervised 50 employees, contractors, sub-contractors, volunteers, and apprentices
- Orders tools, supplies, and equipment
- Supervise their subordinates, order mechanical parts, and inspect their work making sure that the standards are met
- Supervised operations associated with supply, production control, and quality assurance
- Assisted in resources planning to meet schedule; coordinated equipment and resources
- Exceeded goal and set company record for most vehicles serviced in one week.
AECOM, USG Army Maintenance and Operational Support Contract
AECOM
01.2012 - 12.2013
- Inventory and Warehouse Specialist
- Managed work orders handled cycle count and work-in-progress accuracy
- Made improvements resulting in an increase in order picker productivity levels
- Assist with all assigned projects to be determined by supervisor or manager
- Coordinate flat handling, increasing order picker productivity
- Outlined availability of materials
- Aided work center back schedules.
Education
AAS Accounting -
Highline Community College
DesMoines, WA01.2023
High School Certificates -
Hera High School
01.2009
Skills
- Customer Service
- Active Listening
- Microsoft Excel
- Microsoft Outlook
- Documentation
- Microsoft PowerPoint
- Problem-solving abilities
- General ledger accounting
References
- Jeams Beale, jamesbeale05@gmail.com, (757)-8714-145
- Moosa Saidy, moosa.saidy@sixt.com, (206)-384-0318
Languages
English
Native or Bilingual
Persian
Native or Bilingual
Urdu
Professional Working
Arabic
Limited Working
Timeline
Sixt Car Rental Customer Service Rep
Sixt Car Rental
04.2019 - 03.2021
Avis & Budget Car Rental Customer Service Rep
Avis & Budget Car Rental
04.2018
Swissport fueling service, Seattle Tacoma international airport, WA
Swissport
11.2017 - 04.2018
AECOM, USG Army Maintenance and Operational Support Contract
AECOM
10.2015 - 04.2017
AECOM, USG Army Maintenance and Operational Support Contract
AECOM
01.2012 - 08.2017
AECOM, USG Army Maintenance and Operational Support Contract
AECOM
01.2012 - 12.2013
AAS Accounting -
Highline Community College
High School Certificates -
Hera High School
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