Jasmine Arredondo
Houston,TX
Summary
Adept at lease management and customer service, I significantly enhanced tenant satisfaction and streamlined rental processes at BMW Houston North. My collaborative efforts and keen attention to detail led to efficient problem resolution and a notable increase in client base, showcasing my ability to adapt and excel in dynamic environments.
Overview
2
2
years of professional experience
Work History
Rental Agent & Customer Service Rep.
BMW Houston North
Houston, TX
11.2023 - 09.2024
- Collected rent and security deposits to provide timely payments to property owners.
- Assisted clients with understanding complex lease agreements, answering questions and clarifying concerns.
- Handled maintenance and repair requests to keep properties in good condition and maintain renter satisfaction.
- Managed move-in/move-out processes efficiently, ensuring smooth transitions for both tenants and property owners.
- Streamlined the rental application process for efficiency, reducing processing time and improving client experience.
- Built strong relationships with local businesses to generate referrals and expand client base.
- Kept meticulous records of all transactions, providing transparent communication between all parties involved in the rental process.
- Increased customer satisfaction by providing personalized rental suggestions based on client needs and preferences.
- Resolved customer disputes to maintain positive relationships and increase customer base.
- Kept updated on property listings to provide prospective tenants with most current information on available properties.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
File Clerk
Central Houston Cadillac
Houston, TX
08.2022 - 07.2023
- Assisted with document scanning and imaging projects to support accurate file back-up.
- Identified and corrected inconsistencies in filing systems for increased accuracy.
- Examined, categorized, and sorted incoming documents.
- Created, implemented and monitored filing systems for easy retrieval of records.
- Sorted and classified documents into appropriate filing systems for increased traceability.
- Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.
- Responded promptly to internal document requests from colleagues, providing excellent customer service while minimizing disruptions to workflow.
- Collaborated closely with team members to address any discrepancies or issues within the filing system, resolving them quickly and efficiently.
- Managed sensitive or confidential files with attention to data security and storage policies.
- Assisted with data entry and administrative support tasks to help meet team goals.
Education
High School Diploma -
Pasadena High School
Pasadena, TXSkills
- Property Management
- Rental Agreement
- Rental Market
- Rental Transactions
- Lease Management
- Reservations
- Property Inspection
- Teamwork and Collaboration
- Lease negotiation
- Customer Service
- Problem-Solving
- Attention to Detail
- Problem-solving abilities
- Cleaning and sanitizing
- Multitasking
- Multitasking Abilities
- Excellent Communication
- Organizational Skills
- Team Collaboration
- Adaptability and Flexibility
- Cash Handling
- Accuracy and efficiency
Languages
Spanish/English
Native or Bilingual
Timeline
Rental Agent & Customer Service Rep.
BMW Houston North
11.2023 - 09.2024
File Clerk
Central Houston Cadillac
08.2022 - 07.2023
High School Diploma -
Pasadena High School