Alycia Jean
Oviedo,FL
Summary
Dedicated and hardworking professional with forward-thinking approach centered on company success and competitive growth. Meticulous and detail-oriented with excellent observational, organizational and communication skills.
Overview
9
9
years of professional experience
Work History
Customer Service Rep/Rental Sales Agent
Hertz
01.2024 - 07.2024
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handling customer reservations vehicle selections and rental transactions, ensuring a seamless and efficient sale process.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Actively identified opportunities to upsell and cross-sell additional services and products.
Customer Service Rep /Rental Sales Agent
Green Motion
11.2022 - 01.2024
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handling customer reservations vehicle selections and rental transactions, ensuring a seamless and efficient sale process.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Actively identified opportunities to upsell and cross-sell additional services and products.
Trainer Specialist
Customer Management Systems
01.2022 - 12.2022
- Responsible for teaching techniques, grading, critics and leave comments on inbound and outbound phone conversations
- Took great pride in ensuring individualized attention to unique learning needs of each student
- Scheduled and taught in online through role-plays to increase learning opportunities.
Store Manager
Ca Va Chic Boutique
06.2015 - 06.2019
- Manager responsible for overseeing all aspects of store operation such as marketing, merchandising, inventory, pricing, hiring, training, promoting employees
- Focused on customer experience, developed customer loyalty, and cultivated repeat business
- Sourced new products and worked with local workers to diversify offerings
- Trained and motivated employees to perform daily business functions.
Financial Assistant Undergraduate
La Bred Banque Populaire
05.2017 - 08.2017
- Maintain accurate financial information and develop basic financial models for performance and trend analysis.
- Understand accounting impact to areas of responsibility that could affect financial performance.
- Participate monthly accounting processes to insure accuracy and completeness of financial records.
Education
Bachelor of Science - Business Management
University of Central Florida
Orlando, FL05.2023
Associate of Science - BUSINESS MANAGEMENT
Valencia College
Orlando, FL05.2021
Skills
- Leadership
- Flexible and Adaptable
- Self-Motivated
- Multitasking Abilities
- Analytical and Critical Thinking
- Multilingual & Cultural Awareness
- Sense of Urgency
- Customer Service and Assistance
Languages
English
Native or Bilingual
French
Native or Bilingual
Spanish
Limited Working
Timeline
Customer Service Rep/Rental Sales Agent
Hertz
01.2024 - 07.2024
Customer Service Rep /Rental Sales Agent
Green Motion
11.2022 - 01.2024
Trainer Specialist
Customer Management Systems
01.2022 - 12.2022
Financial Assistant Undergraduate
La Bred Banque Populaire
05.2017 - 08.2017
Store Manager
Ca Va Chic Boutique
06.2015 - 06.2019
Bachelor of Science - Business Management
University of Central Florida
Associate of Science - BUSINESS MANAGEMENT
Valencia College