Federica Briones
3728 Vista Way, Weston,FL
Summary
Senior Psychology major at the University of Florida with a minor in Business Administration, passionate about applying behavioral science and business strategy to drive meaningful impact. Skilled in research, analysis, and communication, with a strong interest in people-focused solutions and organizational growth.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Experience Coordinator
Uni K Wax Center
Weston, FL
11.2023 - 07.2024
- Coordinated customer service operations to enhance client satisfaction and loyalty.
- Managed appointment scheduling and optimized service flow for efficiency.
- Resolved customer complaints promptly, ensuring a positive experience at the center.
Kid's Party Host
Rocket World
01.2021 - 03.2023
- Organized and hosted children's parties, ensuring enjoyable experiences for attendees.
- Assisted at front desk, managing inquiries and providing support to guests.
Camp Counselor and Coordinator
Camp Guaikinima
01.2021 - 08.2022
- Assisted in training new staff, sharing best practices for effective camp management.
- Facilitated engaging activities for campers, promoting teamwork and social skills.
- Communicated regularly with parents, addressing concerns and providing updates on camper progress.
Volunteer
Parroquia San Antonio
, Argentina
01.2019 - 01.2022
- Assisted in delivering catechesis for children.
- Followed directions from supervisors and completed tasks within appropriate timeframe.
Volunteer
Counseling Colon
Colon, Argentina
01.2019 - 01.2022
- Assisted underprivileged kids with homework during parents' work hours.
- Provided assistance to staff in the daily operations of the organization.
Education
Associate of Arts -
Florida International University
Miami, FL07-2024
Cypress Bay High School -
Cypress Bay High School
Weston, FL06-2023
Bachelor of Science -
University of Florida
Gainesville, FLSkills
- Leadership
- Front desk management
- Staff training
- Problem solving
- Effective communication
- Attention to detail
- Data analysis
- Strong work ethic
Certification
- PowerPoint All levels, Cypress Bay High School, 05/2019
- Word, Cypress Bay High School, 05/2019
- QuickBooks, Cypress Bay High School, 05/2020
Extracurricular Activities
Hush Club, Member and volunteer for a club focused on fundraising events for charity, 01/2022-05/2023 Weston, FL.
DECA Club Member, attended all meetings, fundraisers, events, and certifications, 08/2019- 05/2021, Weston, FL.
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Accomplishments
- Graduated with an AICE diploma from Cypress Bay High School
- Studied abroad in Madrid, Spain at Instituto Nebrija
References
References available upon request.
Timeline
Customer Experience Coordinator
Uni K Wax Center
11.2023 - 07.2024
Kid's Party Host
Rocket World
01.2021 - 03.2023
Camp Counselor and Coordinator
Camp Guaikinima
01.2021 - 08.2022
Volunteer
Parroquia San Antonio
01.2019 - 01.2022
Volunteer
Counseling Colon
01.2019 - 01.2022
Associate of Arts -
Florida International University
Cypress Bay High School -
Cypress Bay High School
Bachelor of Science -
University of Florida
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