Daniel Holzrichter
Park City,UT
Summary
Results-driven sales professional with a proven track record in elevating customer experiences and boosting revenue within the dynamic luxury retail sector. As a charismatic and dedicated professional, I excel in building lasting relationships, forging strategic partnerships, and driving business growth. My unwavering commitment to ensuring customer satisfaction is matched only by my passion for contributing to the overall success and profitability of the company. Let's not just meet expectations—let's exceed them together.
Overview
7
7
years of professional experience
Work History
Customer Experience Coordinator
POC Sports
Park City, UT
08.2023 - Current
- Supported sales team members to drive growth and development.
- Gathered data on customer trends and preferences to inform decision-making.
- Identified opportunities to improve the customer experience process.
- Collaborated with the sales and marketing teams to streamline processes, expedite orders, and meet customer demands for positive customer outcomes.
Director of Customer Service and Retail
Alps and Meters
Park City, UT
06.2021 - Current
- Developed, maintained and deepened strategic partnerships with agencies, vendors and outdoor retail leaders
- Strengthened product branding initiatives and coordinated effective marketing campaigns
- Increased revenue by 10% through new and existing partnerships
- Created a client outreach template to enhance continuous communication with VIP accounts, wholesalers, and vendors to maintain relationships and capture consistent revenue
- Promoted products at trade shows across the region, connecting with potential investors to improve market penetration
- Developed and implemented procedures pertinent to successful and efficient operation of sales and customer service departments
- Strengthened overall customer satisfaction rating from a 3.2 out of 5 to a 4.9 out of 5
- Increased initial response times by ~50% and resolution times by 18%.
Customer Service West Manager
Alps and Meters
Park City, UT
06.2020 - 06.2021
- Assisted staff with resolving complex customer issues and implementing targeted solutions
- Investigated sensitive customer service complaints and delivered prompt resolutions to the customers satisfaction
- Created training manuals to resolve simple and complex customer issues
- Relayed customer feedback to cross-functional teams to improve products and services.
Sales Associate
Alps and Meters
Park City, UT
06.2017 - 06.2020
- Responsible for executing on average $32,000 in sales with a monthly quota of $25,000
- Developed valuable relationships with peers and upper management to drive team success
- Sold various products by explaining unique features and educating customers on proper application or usage
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Education
Bachelor of Science in Kinesiology -
University of Utah
05.2021
Skills
- Client Relations and Retention
- Customer Relation Management
- B2B Sales
- Direct Sales
- Customer Service
- Leadership
References
References provided upon request.
Timeline
Customer Experience Coordinator
POC Sports
08.2023 - Current
Director of Customer Service and Retail
Alps and Meters
06.2021 - Current
Customer Service West Manager
Alps and Meters
06.2020 - 06.2021
Sales Associate
Alps and Meters
06.2017 - 06.2020
Bachelor of Science in Kinesiology -
University of Utah
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