Federico Bahena Jr
Aurora,US
Summary
Customer/Sales Representative with 7 years of experience in customer service excellence and sales optimization. Demonstrates strong negotiation and problem resolution skills, effectively utilizing CRM software to enhance customer interactions and drive sales. Committed to fostering team collaboration and achieving measurable improvements in service quality and efficiency.
Overview
7
7
years of professional experience
Work History
Customer Support Specialist
Wheels
Schaumburg, IL
05.2025 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Helped assist with rentals for all fleets ranging from standard vehicles to box trucks and specialty vehicles.
- Helped keep track of daily goals and making sure drivers have been assisted thoroughly with the rental needs.
- Assisted with high risk situations such as roadside assistance needs and making sure a rental was ready to go as soon as possible.
- Utilized Salesforce to deliver timely updates to customers regarding rentals, and title and registration inquiries.
- Managed Salesforce system to track incoming requests related to credit updates and customer issues during rental periods.
- Managed high call and email volumes, ensuring exceptional customer service delivery.
BDC Service Representative
Toyota of Naperville
Naperville, IL
12.2024 - 05.2025
- Successfully handled customer inquiries, complaints, and issues in a professional manner.
- Created new accounts for incoming customers following established procedures.
- Participated in team meetings to discuss strategies for increasing overall efficiency within the BDC Service Department.
- Utilized problem-solving techniques to resolve customer service related issues quickly and efficiently.
- Managed incoming call responses, ensuring timely engagement and adherence to a five-minute duration for each interaction.
Sales Representative
Oncourse Home Solutions
Naperville, IL
01.2024 - 07.2024
- Managed high-volume customer inquiries, resolving issues efficiently while maintaining exceptional service standards.
- Resolved customer inquiries, enhancing satisfaction and operational efficiency.
- Implemented solutions, achieving measurable improvements in service quality.
- Built new lasting relationships with customers to become their merchant service provider.
- Built rapport with new customers and pitched machines that would best benefit them and their business.
- Enhanced team collaboration, leading to high reductions in call handling time.
- Utilized CRM tools effectively to track and improve customer interactions.
- Identified and addressed recurring issues, improving service efficiency.
- Contributed to training sessions, boosting team performance metrics.
- Managed high call volumes, handling 70-90 calls daily, while delivering exceptional customer service and selling warranties for renters and homeowners.
Brand Ambassador
Polo Ralph Lauren
Aurora, IL
10.2022 - 12.2023
- Promoted brand awareness through engaging customer interactions and events.
- Enhanced customer loyalty by providing personalized shopping experiences.
- Collaborated with team to achieve sales targets, contributing to store success.
- Represented Polo Ralph Lauren brand with passion, engaging customers and driving sales through product knowledge and personalized styling advice.
Athlete
Nike
Aurora, IL
09.2021 - 10.2022
- Exceeded sales targets consistently, implementing innovative customer engagement strategies that boosted conversion rates and brand loyalty.
- Assisted in all zones that required help and maximized sales opportunities with different customers.
- Worked mornings and late nights fixing fixtures and setting up for the next day.
Petshotel Associate
Petsmart
Aurora, IL
03.2020 - 09.2021
- Managed pet care services ensuring high customer satisfaction and safety standards.
- Coordinated daily activities and resolved guest concerns to enhance client experience.
- Utilized teamwork to maintain a clean, welcoming environment for pets and owners.
- Implemented safety protocols that improved operational efficiency and reduced incidents.
- Managed pet care and customer relations at Petsmart's Petshotel.
- Ensured safe, clean environment for pets.
Host
Red Lobster
Aurora, IL
08.2019 - 03.2020
- Coordinated with staff to streamline operations, reducing wait times and increasing table turnover.
- Utilized communication skills to address guest inquiries, contributing to a positive restaurant atmosphere.
- Welcomed guests warmly, managed reservations efficiently, and coordinated seating arrangements to enhance dining experiences at Red Lobster.
- Streamlined check-in process, reducing wait times and improving customer satisfaction.
- Handled high-volume periods with composure and efficiency.
Education
High School Diploma - General Studies
East Aurora High School
Aurora, IL06.2020
Skills
- Customer Service (Experienced)
- CRM Software (Skillful)
- Data Entry (Expert)
- Time Management (Expert)
- Negotiation (Skillful)
- Team Collaboration (Expert)
- Salesforce experience (2 years)
- Call center experience (1 year )
- High call/email volume experience (2 years)
Software
Salesforce
, 5, ExpertTimeline
Customer Support Specialist
Wheels
05.2025 - Current
BDC Service Representative
Toyota of Naperville
12.2024 - 05.2025
Sales Representative
Oncourse Home Solutions
01.2024 - 07.2024
Brand Ambassador
Polo Ralph Lauren
10.2022 - 12.2023
Athlete
Nike
09.2021 - 10.2022
Petshotel Associate
Petsmart
03.2020 - 09.2021
Host
Red Lobster
08.2019 - 03.2020
High School Diploma - General Studies
East Aurora High School