Federico Garnica
El Paso,TX
Summary
Skilled in towing equipment operation and customer service, I enhanced AD Towing's reputation through exceptional vehicle recovery and support. My leadership at PTL improved team productivity significantly, demonstrating my ability to manage high-stress situations and foster positive client relationships. Expert in vehicle maintenance and adept at fostering team efficiency, my career showcases a commitment to excellence and safety.
Overview
2019
2019
years of professional experience
Work History
Tow Truck Driver
AD Towing
- Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
- Provided reliable transportation for damaged vehicles while minimizing further damage using proper towing techniques.
- Secured vehicle to tow truck and checked all attachments for safe operation.
- Delivered exceptional customer service in high-stress situations, fostering positive relationships with clients and referral sources.
- Collaborated with local law enforcement agencies to safely clear accident scenes and impounded vehicles.
- Fastened chains, straps, covers, and binders to secure load during transit.
- Performed minor roadside repairs for clients, reducing downtime and promoting repeat business opportunities.
- Advanced company reputation by consistently maintaining professionalism, punctuality, and quality service in all interactions with clients.
- Improved response times by efficiently navigating and utilizing GPS systems during tow truck operations.
Truck Washer
Southwest Freight Lines
- Prevented potential damage to trucks by carefully handling high-pressure hoses and other cleaning tools.
- Maintained a safe working environment through adherence to safety guidelines and proper use of cleaning equipment.
- Promoted a professional image for the company via meticulous attention to detail in all aspects of truck washing services.
- Reduced vehicle downtime by efficiently coordinating wash schedules with drivers and fleet managers.
- Increased customer satisfaction by promptly addressing concerns and providing exceptional service.
Truck Washer
Spit & Shine
09.2016 - 08.2018
- Prevented potential damage to trucks by carefully handling high-pressure hoses and other cleaning tools.
- Maintained a safe working environment through adherence to safety guidelines and proper use of cleaning equipment.
- Promoted a professional image for the company via meticulous attention to detail in all aspects of truck washing services.
- Reduced vehicle downtime by efficiently coordinating wash schedules with drivers and fleet managers.
- Increased customer satisfaction by promptly addressing concerns and providing exceptional service.
- Provided support during busy periods or staff shortages as needed, stepping in to perform additional duties when necessary.
Janitorial
Genie Janitorial
04.2011 - 09.2016
- Maintained a safe working environment for staff by enforcing proper safety procedures and guidelines in all janitorial tasks.
- Ensured compliance with company policies and procedures as well as local, state, and federal regulations related to janitorial services.
- Promoted a clean and well-maintained facility through coordination of janitorial services and adherence to sanitation protocols.
- Improved facility cleanliness by developing and implementing effective janitorial procedures.
Supervisor/ Inspector
PTL
09.2009 - 01.2011
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Truck Washer
A N Webber Inc.
09.2005 - 01.2009
- Prevented potential damage to trucks by carefully handling high-pressure hoses and other cleaning tools.
- Maintained a safe working environment through adherence to safety guidelines and proper use of cleaning equipment.
- Promoted a professional image for the company via meticulous attention to detail in all aspects of truck washing services.
- Reduced vehicle downtime by efficiently coordinating wash schedules with drivers and fleet managers.
- Ensured compliance with local environmental regulations regarding wastewater disposal from truck washing activities.
Education
High School Diploma -
Chapin High
El Paso, TX05.2005
Skills
- Towing equipment operation
- Vehicle maintenance and repair
- Basic mechanical aptitude
- Winch operation mastery
- Customer vehicle loading
- Mechanic shop support
- Accident clearing
- Basic vehicle maintenance
- Customer Service
Languages
Spanish
Native or Bilingual
Timeline
Truck Washer
Spit & Shine
09.2016 - 08.2018
Janitorial
Genie Janitorial
04.2011 - 09.2016
Supervisor/ Inspector
PTL
09.2009 - 01.2011
Truck Washer
A N Webber Inc.
09.2005 - 01.2009
Tow Truck Driver
AD Towing
Truck Washer
Southwest Freight Lines
High School Diploma -
Chapin High
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