Federico Ramirez Jr
Austin
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Real Estate Specialist
Quest Trust Company
06.2021 - 04.2024
- Enhanced client satisfaction by providing exceptional customer service and timely updates on property transactions.
- Streamlined the property acquisition process, effectively managing all paperwork and documentation requirements.
- Cultivated long-lasting relationships with clients through consistent follow-up and commitment to addressing their needs.
Service Advisor
Round Rock Nissan
02.2020 - 12.2020
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Managed approximately 30 incoming calls, emails and faxes per day from customers
- Responded to customer requests efficiently and with knowledgeable assistance
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
Automotive Service Advisor
Autonation South Austin Toyota
08.2019 - 02.2020
- Explained estimates and determined repair timelines to manage customer expectations.
- Responded to customer telephone calls, emails and in-person requests for assistance.
- Maintained compliance with dealer and manufacturer standards for warranty repair and maintenance actions.
- Completed customer orders and warranty services according to manufacturer specifications.
Education
High School Diploma -
Sealy High School
Sealy, TX06.2014
Skills
- Client rapport
- Computer proficient
- Bilingual
- Salesforce
- Service standard compliance
- Multi-line phone talent
- Repair
- Client Communication
Timeline
Real Estate Specialist
Quest Trust Company
06.2021 - 04.2024
Service Advisor
Round Rock Nissan
02.2020 - 12.2020
Automotive Service Advisor
Autonation South Austin Toyota
08.2019 - 02.2020
High School Diploma -
Sealy High School
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