Felecia Cuffie
West End,NC
Summary
Detail-oriented Billing Coordinator with 20+ years in claims processing and dispute resolution. Proven track record in managing patient accounts and ensuring HIPAA compliance to enhance operational efficiency.
Overview
22
22
years of professional experience
Work History
Professional Billing Coordinator
FirstHealth of the Carolinas Inc.
Aberdeen, NC
02.2004 - Current
- Coordinated billing processes to ensure timely and accurate invoicing for patients and insurance providers.
- Streamlined claims submission procedures, enhancing operational efficiency and reducing processing times.
- Managed patient accounts, resolving discrepancies and ensuring compliance with healthcare regulations.
- Established clear communication channels between departments to promote seamless coordination in all aspects of the billing process.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Monitored accounts receivable aging reports, identifying trends and proactively addressing potential collection issues.
- Entered details into accounts and tracked payments.
- Maintained strict confidentiality when handling sensitive client information, adhering to HIPAA or other privacy guidelines as required in specific industries.
- Collaborated with cross-functional teams to ensure accurate and timely billing for all products and services provided.
- Researched and resolved billing discrepancies to enable accurate billing.
- Reduced billing errors through consistent review and reconciliation of account discrepancies.
- Answered telephone and in person inquiries with friendly demeanor and full knowledge of billing department processes.
Education
Healthcare Management
University of Arizona Global Campus
Arizona City, AZSkills
- Dispute resolution
- Research
- Proficiency with [billing software]
- Customer service
- Insurance verification
- Claim submission
- Claims processing
- Research and due diligence
- HIPAA compliance
- Problem-solving
- Attention to detail
- Team collaboration
- Multitasking and organization
- Verbal and written communication
- Revenue cycle management
- Medical billing and collections
- Insurance confirmation
- Billing dispute resolution
- Billing data verification
- Payment transactions
- Word processing
- Paperwork and documentation
Timeline
Professional Billing Coordinator
FirstHealth of the Carolinas Inc.
02.2004 - Current
Healthcare Management
University of Arizona Global Campus