Overview
Work History
Education
Skills
Timeline
Generic

Felecia Pryor

Memphis,TN

Overview

29
29
years of professional experience

Work History

Correctional Sergeant

Shelby County Government
Memphis, TN
01.2022 - Current
  • Ensured adherence to departmental policies, regulations, and procedures.
  • Reviewed reports and other documentation submitted by subordinates to ensure its correctness.
  • Assisted in training new correctional officers on proper security protocols and procedures.
  • Conducted training for staff on professional communication and interaction with offenders.
  • Handled visitor complaints regarding potential breaches of prison policies and procedures.
  • Communicated information regarding security, safety and operations through chain of command.
  • De-escalated disruptive behavior through verbal interventions.
  • Offered guidance and counseling to inmates on personal issues and challenges faced during incarceration.

Correctional Officer

Shelby County Government
Memphis, TN
02.2002 - Current
  • Engaged and communicated professionally with offenders to alleviate tensions and foster a tranquil environment within the facility.
  • Assisted in training new Correctional Officers in proper safety protocols and techniques for dealing with difficult situations.
  • Utilized de-escalation strategies, verbal directives, and physical and mechanical restraints to manage disorderly inmates.
  • Identified potential threats and rapidly resolved any conflicts swiftly.
  • I maintained inmate logs and entered information into electronic offender record systems for regulatory compliance.
  • Served as a role model for offenders by demonstrating positive behavior and customer-centered focus, while promoting educational and vocational training programs.

Administrative Assistant

Mahaffey Fabric Structures
Memphis, TN
06.1998 - 11.2001
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.
  • Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.
  • Responded professionally to customer issues to provide immediate resolution and improve retention.
  • Answered incoming phone calls and emails to provide information, resulting in effective business correspondence.

Retail Sales Consultant

Dillards Department Store
Memphis, TN
12.1996 - 05.1999
  • Greeted customers in a friendly and professional manner.
  • Provided product knowledge to customers on merchandise features, benefits, and quality.
  • Organized promotional events to increase awareness of products and services offered by the store.
  • Collaborated with marketing team members to develop innovative advertising campaigns aimed at increasing sales volume.
  • Engaged positively with each customer, providing professional and courteous support for sales and service needs.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Utilized strong customer service skills to meet and exceed sales goals.

Customer Service Sales Representative

MCI Telecommunications
Memphis, TN
07.1995 - 01.1997
  • Answered incoming customer calls regarding product questions, sales inquiries, and complaints.
  • Resolved customer service issues in a timely manner.
  • Identified potential opportunities to upsell products or services.
  • Performed follow-up calls to confirm customer satisfaction with product or service received.
  • Educated customers on product features and benefits.
  • Developed strategies for improving the customer experience.
  • Answered customer questions about products and services and recommended appropriate solutions.
  • Entered, updated and maintained comprehensive and up-to-date customer information in CRM database.

Education

BBA - Business Administration And Management

University of Memphis
Memphis, TN
05-2016

Skills

  • Consultative Sales
  • Personnel Supervision
  • Effective Conflict Resolution
  • Policy Implementation
  • Behavioral Standards Compliance
  • Call Management
  • Data Entry
  • Inbound and Outbound Calling

Timeline

Correctional Sergeant

Shelby County Government
01.2022 - Current

Correctional Officer

Shelby County Government
02.2002 - Current

Administrative Assistant

Mahaffey Fabric Structures
06.1998 - 11.2001

Retail Sales Consultant

Dillards Department Store
12.1996 - 05.1999

Customer Service Sales Representative

MCI Telecommunications
07.1995 - 01.1997

BBA - Business Administration And Management

University of Memphis

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Felecia Pryor