Felecia Soolaman
Schenectady,NY
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
2
2
years of professional experience
Work History
Relationship Banker
Bank Of America
07.2022 - 05.2023
- Resolved customer complaints and disputes to maintain satisfaction and loyalty.
- Cultivated strong customer relationships by providing tailored advice and services.
- Maintained in-depth product and service knowledge for well-informed customer advice.
- Analyzed customers' financial information to deliver personalized account guidance.
- Implemented strategies to increase customer retention, enabling investment growth.
Lead Teller
TD Bank
09.2021 - 06.2022
- Managed daily bank operations by processing customer transactions and providing exceptional customer service.
- Recognized and prevented fraudulent activities and suspicious transactions.
- Mentored and trained new tellers on bank procedures and customer service standards.
- Introduced customers to other bank team members to help meet financial needs.
Education
Associates - Business Administration
Schenectady County Community College
Scotia, NY2022
Skills
- Account Closing
- Financial Advising
- Partnership Management
- Cash Handling
- Business Development
- Creative Thinking
- Persuasive Communication Style
- Staff Evaluations
- Project Management
- Financial Processes Understanding
Accomplishments
- Every file in Drive becomes available on all your other devices—automatically
- Access anywhere
- Add any file you want to keep safe with the button: photos, documents, and everything else
- Store safely
- Get files from your Mac or PC into Drive using the desktop app
- Download it at g.co/getdrive
- Sync seamlessly
- Give others access to any file or folder with the button
- Files are kept private by default
- Share easily
Timeline
Relationship Banker
Bank Of America
07.2022 - 05.2023
Lead Teller
TD Bank
09.2021 - 06.2022
Associates - Business Administration
Schenectady County Community College
Similar Profiles
Mariel VigilMariel Vigil
Research Representative III at Bank of AmericaResearch Representative III at Bank of America
Karalyn MannKaralyn Mann
Business Banking Relationship Manager at Bank of AmericaBusiness Banking Relationship Manager at Bank of America
JULIAN BURGOSJULIAN BURGOS
Business Solutions Advisor at Bank of AmericaBusiness Solutions Advisor at Bank of America
Omar MckenzieOmar Mckenzie
Caregiver at Nascentia HealthCaregiver at Nascentia Health
Alex MousaAlex Mousa
Internship at Albany Institute Of History & ArtInternship at Albany Institute Of History & Art