Felecia Soolaman
Schenectady,NY
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
2
2
years of professional experience
Work History
Relationship Banker
Bank Of America
07.2022 - 05.2023
- Resolved customer complaints and disputes to maintain satisfaction and loyalty.
- Cultivated strong customer relationships by providing tailored advice and services.
- Maintained in-depth product and service knowledge for well-informed customer advice.
- Analyzed customers' financial information to deliver personalized account guidance.
- Implemented strategies to increase customer retention, enabling investment growth.
Lead Teller
TD Bank
09.2021 - 06.2022
- Managed daily bank operations by processing customer transactions and providing exceptional customer service.
- Recognized and prevented fraudulent activities and suspicious transactions.
- Mentored and trained new tellers on bank procedures and customer service standards.
- Introduced customers to other bank team members to help meet financial needs.
Education
Associates - Business Administration
Schenectady County Community College
Scotia, NY2022
Skills
- Account Closing
- Financial Advising
- Partnership Management
- Cash Handling
- Business Development
- Creative Thinking
- Persuasive Communication Style
- Staff Evaluations
- Project Management
- Financial Processes Understanding
Accomplishments
- Every file in Drive becomes available on all your other devices—automatically
- Access anywhere
- Add any file you want to keep safe with the button: photos, documents, and everything else
- Store safely
- Get files from your Mac or PC into Drive using the desktop app
- Download it at g.co/getdrive
- Sync seamlessly
- Give others access to any file or folder with the button
- Files are kept private by default
- Share easily
Timeline
Relationship Banker
Bank Of America
07.2022 - 05.2023
Lead Teller
TD Bank
09.2021 - 06.2022
Associates - Business Administration
Schenectady County Community College