Felecya Collins Mills
Belton,TX
Summary
Dynamic and dedicated hospitality professional with extensive experience at the Gin at Nolan Creek. Proven ability to enhance customer satisfaction through exceptional service and strong multitasking skills. Adept at resolving complaints and maintaining a clean environment, ensuring a welcoming atmosphere for guests. Committed to teamwork and performance improvement in fast-paced settings.
Overview
4
4
years of professional experience
Work History
Waitress
the Gin at Nolan Creek
11.2023 - 04.2025
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Crew Member
Arby's Restaurant
08.2021 - 2023
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
Education
Belton High School
Belton, TX05.2023
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Cleanliness
- Attention to detail
- Hospitality service expertise
- Handling complaints
- Service prioritization
- Memory retention
- Complaint resolution
- Performance improvement
Timeline
Waitress
the Gin at Nolan Creek
11.2023 - 04.2025
Crew Member
Arby's Restaurant
08.2021 - 2023
Belton High School
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