Felesha Burkard

Responsible for 11 years, for all aspects of restaurant, lounge and banquets. Including bartending, server, supervision and training of employees. Insure guest satisfaction, direct sales, marketing, cost control, banquet and events ran smoothly.

• Adhered to corporate efficiency and profitability goals for beverage purchasing and distribution.
• Verified staff compliance with accepted food and drink safety regulations, suggesting remedial training where necessary.
• Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
• Resolved customer complaints involving food or beverage quality and service.

Opened from ground up Bridal and Formal store, with full service Spa. Resulting in profitable sale of enterprise.

• Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
• Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
• Trained and coached 24 new and existing employees to boost staff productivity.
• Worked with marketing teams to create print and online advertisements to bring in new customers.

Produced annual sales in excess of $12M. Developed broad skill set including a lead development. Managed large construction jobs and subdivisions. Led a Sales team in Real Estate sales.

• Handled day-to-day happenings of real estate office to consistently grow client base and increase revenue.
• Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations.
• Sold high volume of properties in short timeframes to exceed quotas and maximize business revenue.
• Developed and maintained relationships with clients through networking, postcards and cold calling.,
• Educated clients by delivering explanations of short sales processes, mortgage loan processing and foreclosures.

• Managed day to day business operations of 21 employees. Responsible for all aspects of business resulting in profitable sale of enterprise.