Felesha Lewis
Warner Robins,GA
Summary
I am a friendly, loyal, and dedicated individual with the ambition to succeed in any given environment. However, I have experience in Customer Service, Warehouse Production, and Management. I love to learn and am always up to a challenge, whatever the situation. I get along well with others while also working efficiently on my own. I seek a position where I can develop and excel while giving my best to an employer. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Nutrition Manager
BIBB COUNTY SCHOOL DISTRICT
09.2015 - Current
- Well-versed in food preparation standards
- Solid understanding of the state and federal nutritional guidelines
- Ability to work in fast-paced environments while maintaining quality standards
- Observe and promote safe work practices and procedures
- Assesses the appropriate quantity of food to order, prepare, and serve according to the projected meal count
- Accurately completes and submits all required daily, weekly, and monthly food service reports
- Attends in-service training to improve skills and knowledge of job expertise
- Directs supervises and evaluates all kitchen cleaning functions
- Count daily cashes drawer and complete forms related to the deposit
- Supervises food service functions to ensure that food is served in a safe and sanitary environment.
Shift Manager
WENDY'S
07.2011 - 09.2015
- Follow and direct others to follow standards for merchandising, stocking, rotating, and storing all products
- Develop a work environment that encourages compliance with company, state, and federal safety and employment guidelines
- Count daily cashes drawer and complete forms related to the deposit
- Delegating a fully stocked inventory and ordering food supplies as needed
- Report maintenance and training needs.
Customer Service Representative /Customer Service Cashier
Walmart
01.2006 - 07.2008
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Educated customers about billing, payment processing and support policies and procedures.
Package Scanner
Walmart Warehouse
04.2004 - 01.2006
- Increased package scanning efficiency by utilizing advanced scanning equipment and software.
- Served as a reliable team member, consistently arriving to work on time, prepared, and ready to contribute to daily operations and overall team success.
- Adhered to strict quality control standards while performing daily tasks, resulting in fewer errors and increased customer satisfaction.
- Managed time effectively, balancing multiple tasks and maintaining high levels of productivity during periods of both low and high shipment volume.
Education
BBA - Accounting And Finance
Strayer University
Washington, DC01.2026
High School Diploma -
Peach County High School
Fort Valley, GA05.2021
Skills
Food presentation
Inventory Management
Allergy awareness
Nutrition education
Safety regulations enforcement
Food Safety Compliance
Problem-Solving
Employee Supervision
Monitoring Food Preparation
Data Entry
Customer Relations
Money handling abilities
Payment Processing
Certification
- ServSafe
- Food Handler Certification
- First Aid Certification
- Driver's License
Timeline
Nutrition Manager
BIBB COUNTY SCHOOL DISTRICT
09.2015 - Current
Shift Manager
WENDY'S
07.2011 - 09.2015
Customer Service Representative /Customer Service Cashier
Walmart
01.2006 - 07.2008
Package Scanner
Walmart Warehouse
04.2004 - 01.2006
BBA - Accounting And Finance
Strayer University
High School Diploma -
Peach County High School
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