FELICHA DORTCH
Nolanville,TX
Summary
Dedicated customer service specialist, with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
10
10
years of professional experience
Work History
T1 Warehouse Associate
Amazon
Pflugerville, TX
01.2022 - 12.2022
- Safely and efficiently utilize the warehouse material handling equipment
- Computer skills; organization and time management skills; inspecting inventory to ensure no loss of product
- Managed other Warehouse Workers and worked with team leaders to enhance productivity
- Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.
- Optimized information gathering and presentations with implementation of practical filing system.
Head Server
Twin Peaks
Corpus Christi, TX
08.2019 - 01.2020
- Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
- Utilized excellent multitasking skills
- Worked as a flexible server during overflow periods
- Trained new staff on restaurant operations and policies to strengthen performance.
Head Server
Tilted Kilt Pub & Eatery
Killeen, TX
06.2018 - 08.2019
- Assigned work tasks and coordinated activities of dining room personnel to deliver prompt, courteous service
- Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
- Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity
- Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty
Shift Leader
Zaxby’s
New Braunfels, TX
08.2017 - 06.2018
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets
- Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills
- Monitored employee actions for effective safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.
Education
Diploma -
Harker Heights High School
Harker Heights, TX01.2016
Skills
- Leadership Skills
- Time Management Skills
- Problem Solving Skills
- Multitasking Skills
- Advanced Communication
- Integrity
- Analytical and Critical Thinking
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The best way out is always through.
Robert Frost
Timeline
T1 Warehouse Associate
Amazon
01.2022 - 12.2022
Head Server
Twin Peaks
08.2019 - 01.2020
Head Server
Tilted Kilt Pub & Eatery
06.2018 - 08.2019
Shift Leader
Zaxby’s
08.2017 - 06.2018
Diploma -
Harker Heights High School