Felicia Alegre
New York
Summary
Orderly and committed administrative assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Overview
13
13
years of professional experience
Work History
Administrative Assistant
Macy's Hearld Square
Manhattan
08.2022 - Current
- The AST's primary responsibilities are to organize the Store Management Office, execute operational administrative functions, oversee scheduling maintenance, balance the vault and other cash functions daily, distribute reports from My Macy's Portal to the management team, facilitate the screening and hiring process, handle HR functions, and act as the HR liaison for store employees.
- Macy's uses a scheduling plan that allows our associates to participate in the creation of their work schedules by managing availability and identifying preferences.
- Coordinate the distribution of all incoming communications (including emails, memos, letters, newsletters, and phone calls) from customers, employees, management, or the general public.
- Directed customer inquiries to appropriate department personnel.
- Responded to customer issues to provide immediate resolution and improve retention.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Maintain a professional attitude with sincerity and enthusiasm, reflecting Macy's commitment to our customers.
- Coordinate all functions of the hiring process, including prescreening applicants, correspondence with applicants, and scheduling interviews with store management.
- Input employment data in the Job Requisition System, and handle all new hire paperwork, orientation, and training sessions.
- Complete the weekly store newsletter, maintain the store bulletin board program, and organize store recognition allies.
Assistant Manager
Eddie Bauer
Forest Hills
08.2021 - 07.2022
- Supervised daily operations, including scheduling shifts, assigning duties, and monitoring employee attendance records, timekeeping, and payroll information.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Delegated work to staff, setting priorities and goals.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
Benefit Arch Expert (Boutique Manager)
Ulta Beauty - Benefit Cosmetics
Glendale
08.2018 - 08.2021
- Entered and updated new customer details in customer relationship management software.
- Provided training to staff members on the use of archival systems.
- Customized styles, services and products to suit client needs and maintain customer satisfaction.
- Collaborated with other departments to ensure proper handling of sensitive documents.
- Assisted receptionist by answering phones, scheduling appointments and collecting payments.
- Compiled statistical reports related to archival activities.
- Self-marketed and promoted services online to obtain new clients and retain prior clients.
- Responded to customer inquiries by phone, email, and in person.
HR Captain
Charles Trywhitt (Jermyn Street London)
08.2012 - 09.2016
- Achieved company growth and brand development through market expansion and sales.
- Provided technical support for customers when needed, answering questions about product features and capabilities.
- Developed and maintained event timelines, ensuring all tasks were completed on schedule.
- Managed onboarding logistics, including scheduling and resource allocation.
- Developed and implemented onboarding plans for new employees, including orientation programs and training schedules.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Education
High school diploma - Cosmetology
Ferrara's Beauty School
01.2018
Diploma -
Hillcrest High School
01.2009
Skills
- Administrative support
- Scheduling management
- Payroll administration
- Employee onboarding
- Data entry
- Team collaboration
- Customer service
- Communication skills
- Inventory management
- Cash handling
- Attention to detail
- Visual merchandising
- Problem solving
- Legal administrative support
- Spreadsheet management
- Microsoft teams, office and excel
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Administrative Assistant
Macy's Hearld Square
08.2022 - Current
Assistant Manager
Eddie Bauer
08.2021 - 07.2022
Benefit Arch Expert (Boutique Manager)
Ulta Beauty - Benefit Cosmetics
08.2018 - 08.2021
HR Captain
Charles Trywhitt (Jermyn Street London)
08.2012 - 09.2016
High school diploma - Cosmetology
Ferrara's Beauty School
Diploma -
Hillcrest High School