Summary
Overview
Work History
Education
Skills
Timeline
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Felicia Alexander

Felicia Alexander

New Orleans,LA

Summary

Dynamic public servant with a proven track record at Criminal District Court, enhancing customer satisfaction through effective communication and problem-solving. Skilled in database entry and administrative support, I successfully improved office efficiency and reduced errors, fostering a collaborative team environment that prioritized excellence and operational effectiveness.

Overview

2026
2026
years of professional experience

Work History

Public Servant Clerk

Criminal District Court
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
  • Improved customer satisfaction by promptly answering inquiries and providing accurate information.
  • Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
  • Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
  • Maintained filing system and organized customer documents for easy retrieval of information.
  • Enhanced office organization with regular maintenance of files, records, and supplies inventory.
  • Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
  • Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
  • Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.
  • Fostered culture of continuous improvement by suggesting and implementing process enhancements.
  • Optimized office space usage, arranging workstations to maximize productivity.
  • Reduced errors in data entry through rigorous attention to detail and double-checking work.
  • Managed inventory supplies to prevent shortages, ordering necessary items before depletion.
  • Enhanced customer service with timely and accurate information when handling inquiries.
  • Improved response times to customer inquiries, implementing new filing system for quicker access to information.
  • Improved office efficiency by digitizing paper files and organizing digital records.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Utilized office management software to record and track customer information.
  • Created and maintained detailed records of all office activities.
  • Edited and proofread documents for accuracy and completeness.
  • Informed and supported business leaders through consistent communication and administrative support duties.
  • Edited documents to keep company materials free of grammar errors.

Supervisor/ Public Servant Clerk

Criminal District Court
08.2018 - 05.2025
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
  • Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
  • Reduced conflict incidents significantly, fostering cohesive team environment through effective conflict resolution strategies.
  • Increased customer retention rates by implementing customer feedback into actionable improvements.
  • Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.

Education

Bachelor of Science - Criminal Justice

Southern New Hampshire University
Hooksett, NH

Required Curriculum

O. Perry Walker High School
New Orleans
05.1997

Skills

  • Telephone etiquette
  • Customer satisfaction
  • Cash handling
  • Cash management
  • Filing systems
  • Database entry
  • Administrative support
  • Correspondence writing
  • Operations support
  • Record preparation
  • Point of sale operation
  • Mail processing
  • Proofreading
  • Quality management
  • Research
  • Administrative tasks
  • Prioritization
  • Relationship building

Work Type

Full TimePart TimeContract WorkGig Work

Work Location

HybridOn-SiteRemote

Timeline

Supervisor/ Public Servant Clerk

Criminal District Court
08.2018 - 05.2025

Public Servant Clerk

Criminal District Court

Bachelor of Science - Criminal Justice

Southern New Hampshire University

Required Curriculum

O. Perry Walker High School

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