Felicia Alston
Charlotte,NC
Summary
Proven track record in enhancing operational efficiency, demonstrated at Andritz Hydro through meticulous invoice and payment processing. Excelled in customer service at XPO Logistics, boosting client retention through effective communication. Skilled in clerical and administrative support, with a knack for leveraging qualitative research to drive strategic decisions. Achieved significant improvements in workflow automation and financial accuracy.
Overview
4
4
years of professional experience
Work History
Accounting Clerk
Andritz Hydro
Charlotte, NC
06.2024 - Current
- Maintained organized filing systems for accounting records, ensuring easy access to crucial financial information when needed.
- Maintained accounting records utilizing in-house and client systems.
- Input high volume of monthly invoices with consistent accuracy.
- Facilitated timely month-end closing activities by completing accurate journal entries and account adjustments.
- Streamlined daily reporting information entry for efficient record keeping purposes.
Customer Service
XPO Logistics
Charlotte, NC
09.2023 - 05.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Credit Specialist
United Rentals
Charlotte, NC
02.2021 - 04.2022
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Prepared vendor invoices and processed incoming payments.
- Assisted in month-end closing procedures, ensuring all invoices were processed on time to reflect accurate financial statements.
- Maintained good working relationships with vendors and resolved disputes.
- Collaborated with other departments to resolve discrepancies in invoices or purchase orders, promoting smooth business operations.
- Devised collection recovery strategies to resolve customer issues and delinquent cases.
Reserach Analyst
Wells Fargo
Charlotte, NC
12.2020 - 02.2021
- Prepared detailed reports summarizing research findings and recommendations for further action.
- Conducted in-depth qualitative and quantitative research to identify trends and generate insights.
- Collaborated with cross-functional teams to generate relevant insights from diverse datasets.
- Streamlined internal workflows by automating data collection, analysis, and reporting tasks.
- Increased client satisfaction by providing customized research solutions tailored to their unique business needs.
Education
Associate of Arts - Business Administration
Borough of Manhattan Community College
New York, NYSkills
- Invoice processing
- Payment processing
- Clerical support
- Administrative support
Timeline
Accounting Clerk
Andritz Hydro
06.2024 - Current
Customer Service
XPO Logistics
09.2023 - 05.2024
Credit Specialist
United Rentals
02.2021 - 04.2022
Reserach Analyst
Wells Fargo
12.2020 - 02.2021
Associate of Arts - Business Administration
Borough of Manhattan Community College