Felicia Armenta
Orland,CA
Summary
Dynamic manager with a proven track record at Jolly Koe, excelling in team leadership and customer service. Enhanced operational efficiency and boosted employee engagement through effective training and conflict resolution. Skilled in complex problem-solving, I consistently improved customer satisfaction and maintained a safe, organized environment for both staff and patrons.
Overview
20
20
years of professional experience
Work History
Manager
Budsjolly Kone
Red Bluff, CA
09.2021 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Improved safety procedures to create safe working conditions for workers.
IHSS Care Provider
Leonard Young
Orland, CA
01.2014 - Current
- Prepared nutritious meals according to dietary restrictions and preferences for better overall health.
- Provided transportation and appointments management.
- Provided transportation for clients to medical appointments, social events, and other necessary outings.
- Ensured a safe and comfortable environment by maintaining a clean and organized living space.
- Assisted clients with daily living activities, promoting independence and quality of life.
- Administered medications as prescribed, ensuring proper dosage and adherence to schedules.
- Conducted regular assessments of client health status, identifying potential issues early on for prompt intervention.
- Supported clients in managing personal finances, paying bills, and budgeting responsibly.
- Maintained detailed records of client interactions, progress updates, and changes in care plans for accurate documentation purposes.
Gm
McDonald's
Willows, CA
07.2011 - 09.2021
- Delivered exceptional customer experiences through personalized service offerings tailored to individual preferences.
- Fostered a positive work environment to improve team morale and productivity levels.
- Streamlined operations for increased efficiency by identifying areas of improvement in workflow processes.
- Achieved sales targets consistently by employing persuasive negotiation techniques and building strong relationships with key clients.
- Boosted customer satisfaction by implementing effective communication strategies and addressing concerns promptly.
- Strengthened brand awareness through the development of engaging promotional materials and online presence management.
- Optimized inventory management, implementing accurate forecasting methods to minimize stock discrepancies and prevent excess waste.
- Led organizational restructuring efforts aimed at improving overall efficiency and costeffectiveness.
Ihss
Mrs Lockard
Orland
01.2005 - 02.2009
Education
Hamilton High
Hamilton City, CASkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Task delegation
- Staff training and development
- Staff management
- Complex Problem-solving
- Verbal and written communication
Timeline
Manager
Budsjolly Kone
09.2021 - Current
IHSS Care Provider
Leonard Young
01.2014 - Current
Gm
McDonald's
07.2011 - 09.2021
Ihss
Mrs Lockard
01.2005 - 02.2009
Hamilton High