Summary
Skills
Overview
Work History
Education
Work Availability
Languages
Work Preference
Timeline
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Felicia Artis

Felicia Artis

East Orange,NJ

Summary

Customer service and administrative professional with extensive experience supporting clients in call center, admissions, and virtual environments. Skilled at managing high call volumes, resolving customer concerns with empathy, and guiding clients through complex processes. Recognized for clear communication, problem-solving, and delivering measurable results, including enrolling 300+ students in a rookie year, handling 500 calls daily, and consistently exceeding customer satisfaction goals. Adept at balancing efficiency with personalized service to build trust and long-term relationships.

Skills

  • Basic computing and troubleshooting
  • Solution driven
  • Empathy and sensitivity
  • Adaptability to a blended work environment
  • High attention to detail
  • Rapport-building
  • Exceptional communication skills (phone, email, etc)
  • Content creation
  • Social media marketing
  • Time management
  • Tactfulness
  • Social media management

Overview

14
14
years of professional experience
2
2
years of post-secondary education

Work History

Admissions Specialist

Penn Foster Group
07.2024 - Current
  • • Provide informative and helpful customer service during the entire admissions lifecycle, from prospecting to enrollment

    • Ability to generate leads and assist in the conversion of inquiries into applications

    • Utilize strong verbal and written communication skills to interact with prospective students and parents

    • Complete admissions duties with timeliness and accuracy

    • Exercise proficiency in maintaining and updating student databases and CRM systems

    • Address student concerns, resolving conflicts, and providing solutions to obstacles in the admissions process

    • Handle multiple inbound and outbound calls in a fast-paced environment

    • Successfully enrolled over 300 students within a rookie year by showcasing strong product value

    • Manage student admissions processes, ensuring compliance with institutional policies and regulations

    • Evaluated prospective students' applications, assessing qualifications and fit for programs

    • Currently assists applicants with all admissions packets and serves as a point of contact throughout the admissions process.

Call Center Representative

Aetna CVS
08.2022 - 01.2023
  • Courteously handled a high volume of inbound calls daily with proper solutions, which included verifying classified information, providing accurate details, or promptly transferring callers to their appropriate departments according to protocol
  • Collaborated effectively with team members to achieve departmental goals and resolve issues promptly
  • Received consistent positive feedback from customers for excellent communication skills and dedication to meeting their needs
  • Demonstrated patience, empathy, and a positive attitude when assisting callers
  • Responded effectively by listening closely to the caller's concerns
  • Provided exceptional customer service by addressing inquiries and resolving issues effectively.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Managed high-volume call traffic while maintaining professionalism and efficiency.

Virtual Assistant

Virtual Gurus
08.2022 - 11.2022
  • Managed multiple new social media accounts while creating informative and compelling marketing-based content to generate and engage with niche consumers
  • Held meetings with clients to discuss the direction of their businesses and the structure of the content they wanted created, as well as to gain insight into their target audiences
  • Followed a strict posting schedule while using automated tools to assist during non-office hours
  • Created compelling, original content (e.g., graphics, blogs, videos, infographics) for various social media platforms.
  • Managed scheduling and calendar coordination for multiple clients to optimize time efficiency.
  • Organized digital files and documentation, ensuring easy access and retrieval for team members.
  • Assisted in social media management, creating engaging content that increased online presence.

Virtual Assistant

Unlearn and Relearn, LLC
06.2020 - 10.2021
  • Organized personal and company data and documents
  • Demonstrated proficiency in multitasking and prioritizing tasks to ensure seamless operations
  • Maintained professionalism and confidentiality while communicating with clients and handling sensitive information
  • Collaborated effectively with team members to achieve organizational goals and deliver exceptional service
  • Managed accounts on major social media platforms, including Facebook, Instagram, Twitter, LinkedIn, TikTok, and YouTube
  • Conducted research and compiled reports to support client decision-making processes.
  • Developed and maintained effective communication channels between clients and stakeholders.
  • Monitored emails, organized inbox, and prioritized messages for supervisor.
  • Completed business correspondence, transcription, and data entry.
  • Edited video content for various platforms, ensuring high quality and adherence to brand guidelines.
  • Collaborated with producers to refine project concepts and enhance storytelling through visual editing.
  • Conceived, crafted and executed dynamic video edits to captivate target audiences and accomplish project objectives.
  • Edited together video, audio still imagery and motion graphics for creative and informational multimedia projects.
  • Worked tight deadlines with team or independently and made quick creative editing decisions to maintain high quality of work.
  • Managed multiple projects simultaneously, meeting strict deadlines while maintaining high-quality results.
  • Utilized industry-standard software, including for efficient workflow management.
  • Developed engaging content for social media platforms to enhance brand visibility and audience engagement.
  • Collaborated with marketing team to create cohesive campaigns, ensuring alignment with brand messaging and goals.
  • Researched industry trends to inform content strategy, resulting in relevant and timely material for target audiences.
  • Managed editorial calendar, ensuring timely delivery of content while adhering to project deadlines and objectives.
  • Coordinated multimedia projects, including video production and graphic design, to diversify content offerings and engagement methods.

Photographer

Lifetouch School Photography
08.2019 - 11.2019
  • Photographed 1,000+ students and faculty members, ensuring quality to make for great memories

Package Handler

Fed Ex Ground
10.2015 - 01.2019
  • Handled around 1,000+ packages per night, ensuring scan accuracy for digital tracking, and safe loading practices to maintain quality merchandise transport

Waitress

AMC Dine-In Theatres
12.2013 - 05.2015
  • Delivered high-quality service in fast-paced setting; upsold $10,000+ in add-ons.

Bookseller and Barista

Barnes & Noble
08.2011 - 03.2013
  • Assisted customers with recommendations, processed transactions, upsold $150,000+ in products.

Education

High School Diploma -

East Orange Campus High School

Associate of Science - Paralegal Studies

Penn Foster College
Scottsdale, AZ
01.2025 - 05.2027

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages

English
Native or Bilingual

Work Preference

Work Type

Full TimePart TimeContract WorkGig Work

Location Preference

Remote

Important To Me

Career advancementWork-life balanceWork from home option

Timeline

Associate of Science - Paralegal Studies

Penn Foster College
01.2025 - 05.2027

Admissions Specialist

Penn Foster Group
07.2024 - Current

Call Center Representative

Aetna CVS
08.2022 - 01.2023

Virtual Assistant

Virtual Gurus
08.2022 - 11.2022

Virtual Assistant

Unlearn and Relearn, LLC
06.2020 - 10.2021

Photographer

Lifetouch School Photography
08.2019 - 11.2019

Package Handler

Fed Ex Ground
10.2015 - 01.2019

Waitress

AMC Dine-In Theatres
12.2013 - 05.2015

Bookseller and Barista

Barnes & Noble
08.2011 - 03.2013

High School Diploma -

East Orange Campus High School

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