Amira Brown
Columbia,SC
Summary
Customer-focused professional with a proven track record in client service and administrative operations. Strong communication and organization skills with experience guiding families through complex processes. Prepared to transition into a New Home Consultant role, committed to delivering exceptional customer experiences and supporting sales goals. Dedicated admissions specialist skilled in coordinating complex processes while ensuring compliance and confidentiality. Expert in delivering compassionate customer service, guiding families through admissions, and collaborating with multidisciplinary teams to improve service efficiency. Ready to leverage these skills in a New Home Consultant role to enhance buyer experiences.
Overview
4
4
years of professional experience
Work History
Admissions Specialist
G. Werber Bryan Psychiatric Hospital & William S. Hall Psychiatric Institute
05.2025 - Current
- Acted as first point of contact for patients, families, healthcare providers, and community agencies during admissions process, ensuring smooth transitions.
- Coordinate admissions while ensuring accurate, confidential patient documentation.
- Facilitated admissions by communicating effectively with families, physicians, law enforcement, and referring facilities, streamlining information exchange.
- Verified patient insurance, referrals, and admission requirements to ensure compliance with healthcare regulations.
- Delivered compassionate customer service while guiding families through admissions process, enhancing their experience during a stressful time.
- Manage multiple high-priority cases in a fast-paced environment.
- Maintain detailed electronic records and collaborate with multidisciplinary teams.
Office Coordinator
CB3 Trucking
09.2023 - Current
- Coordinated administrative operations for HR and finance teams to ensure smooth workflow.
- Managed onboarding documentation and office procedures.
- Processed invoices and expense reports with high accuracy.
- Managed incoming calls and correspondence, providing prompt and effective customer service.
Team Member
Chick-fil-A
07.2023 - 01.2025
- Provided outstanding customer service in high-volume setting, enhancing customer satisfaction.
- Addressed customer concerns effectively, ensuring positive experiences and loyalty.
- Executed transactions accurately while ensuring clean, inviting facilities for customers.
Hostess
Texas Roadhouse
11.2022 - 05.2023
- Welcomed guests, managed reservations, and organized wait lists to enhance guest experience.
- Coordinated seating arrangements to optimize guest flow and satisfaction.
- Delivered professional first impressions and supported guests with special needs to ensure their comfort.
Education
Real Estate Licensing Course -
Real Estate School of South Carolina
Columbia, SC06-2026
Associate of Applied Science - Writing
Midlands Technical College
01-2026
High School Diploma -
Blythewood High School
01-2023
Skills
- Customer Relationship Management
- Sales & Consultative Communication
- Organization & Time Management
- Administrative Support
- Marketing & Creative Thinking
- Attention to Detail
- Team Collaboration
- Basic HTML & CSS
- Problem resolution
- Scheduling coordination
- Admissions requirement
- Strong organization
- Customer service
- Office administration
- Microsoft office suite expert
- MS outlook proficiency
Timeline
Admissions Specialist
G. Werber Bryan Psychiatric Hospital & William S. Hall Psychiatric Institute
05.2025 - Current
Office Coordinator
CB3 Trucking
09.2023 - Current
Team Member
Chick-fil-A
07.2023 - 01.2025
Hostess
Texas Roadhouse
11.2022 - 05.2023
Real Estate Licensing Course -
Real Estate School of South Carolina
Associate of Applied Science - Writing
Midlands Technical College
High School Diploma -
Blythewood High School