Felicia Austin
Upper Marlboro,MD
Summary
Dedicated Registered Nurse (RN) with experience in Intensive Care, Intermediate Care (IMCU), Case Management, and Cardiac Catherization (Cath lab). Over 30 years of experience in healthcare, healthcare administration and information systems providing resource management, promoting quality and cost-effective patient centered care. Proficient in all documentation and record maintenance to ensure accuracy and patient confidentiality according to HIPAA using EMR. Discipline, energetic employee who quickly establishes rapport with patients and colleagues. Specializing in coordination and collaborative processes that assess, implement, monitor, and evaluate the options and services required to meet the patient's health and human needs. Reliable, ethical healthcare provider with ability to stay calm and intervene during crises, facilitate groups and educational seminars, and collaborate on multidisciplinary teams. Proven ability to build positive relationships with patients, family members, physicians, and other medical professionals. Sympathetic Clinical Liaison excited to transition to a new position where strong interpersonal skills and a passion for patient advocacy can be utilized. Specialties include [Area of expertise] and [Area of expertise]. Successful at completing clinical assessments on patients and determining programs to improve quality of care.
Overview
26
26
years of professional experience
Work History
Clinical Liaison
Adventist Healthcare
Rockville, MD
01.2013 - Current
- Establish and foster strong working relationships with ongoing and potential referral sources
- Perform patient assessment and clinical review of potential admissions
- Expedite flow of admissions through collaboration with the admissions, physicians, pharmacy, and nursing department
- Facilitate ongoing communication with patient/family to prepare for admission
- Understand rehabilitation diagnosis and clinical indicators to make appropriate decisions for admission
- Maintain working knowledge of insurance authorization and benefit requirements for rehabilitation admissions
- Play a key role in preparing patients and their families for admission to Adventist Rehabilitation and work closely with the internal departments to facilitate a smooth admission.
RN Case Manager for Stepdown/IMCU
Providence Hospital
Washington, DC
01.2011 - 01.2013
- Provide safe, effective, and client-centered management based on the needs and values of a culturally diverse population
- Utilize InterQual criteria to ensure medical necessity and along with coordinated discharge appropriately when criteria has not been met
- Link patients with appropriate providers and resources throughout the continuum of health care settings and various payer sources
- Discharge planning for skilled nursing, acute rehab, DME, home health including IV infusion, PT/OT, and home ventilator services
- Implement positive practice changes that led to improvements in patient care while addressing the financial implications of decisions.
RN Case Manager for ICU and Stepdown Unit
Washington Adventist Hospital
Takoma Park, MD
01.2009 - 01.2011
- Direct, supervise and participate with daily unit rounds with the nursing staff and multidisciplinary team members
- Focus discharge planning starting with admission
- Screen each admission for medical necessity
- Complete clinical reviews for all private pay insurers and Medicare patients using InterQual criteria
- Discharge planning for DME, skilled nursing placements, home PT /OT, home JV infusion, and home ventilator placements
- Advise the healthcare team and provide leadership as needed to achieve optimal resolutions.
Float Pool PRN nurse
01.2007 - 01.2009
- Provide professional nursing care in a variety of nursing specialties throughout the hospital
- These areas include Case Management, Cardiac Tele, IMCU, Trans care, Med/Surg and some ICU.
Cardiac Catherization Lab/Trans care Unit
01.2006 - 01.2007
- Serve as staff RN on 24 bed unit managing the pre and post catherization care of patients, sheath removal and all aspects of care invoking the interventional cardiology patient
- Provide and maintain adequate conscious sedation, managing hemostasis and ACLS support when needed.
IMCU
01.2001 - 01.2006
- Charge and staff RN on a 26-bed intermediate care ventilator unit
- Provide safe competent nursing care in a culturally diverse hospital setting
- Facilitate patient's plan of care in a proactive manner providing critical care knowledge and expertise.
Buffalo General Hospital
Buffalo, New York
01.1998 - 01.2001
- Entered professional nursing as a new graduate on a 30-bed medical surgical unit with an emphasis on post op kidney transplant patients.
Deaconess Center
Buffalo, New York
- Employed as a certified nursing assistant in a 200-bed skilled nursing facility.
Education
Bachelor of Science - Nursing
Grand Canyon University
Phoenix, AZ04-2022
Skills
- Case Management
- Critical-Care Nursing
- JCAHO Standards/ Compliance
- Medication Administration
- Expert
- Intermediate
- Expert
- Expert
- Expert
- Expert
- Expert
- Parent/Patient/Family Education
- Parent/Patient/Family Education
- Patient Advocacy
- Patient Assessment
Additional Information
Known as a patient advocate, believing in empowering patients by delivering health education and nursing care that enhances wellness and quality of life. Resourceful team player who excels at building trusting relationships with customers and colleagues.
Professional Accomplishments
- New York State (NYSNA) graduate nursing award
- Leadership Award, Buffalo General Hospital
- 20-year Dedication of Service award, Adventist Healthcare
- Member of Case Management Association, Present
- Member of Chi Eta Phi Nursing Sorority, Present
Education And Licensures
- Erie Community College, Amherst, NY, AAS, 1998
- District of Colombia, Washington, DC, RN (inactive)
- Maryland, MD, RN (active)
- New York, NY, RN (inactive)
References
References available upon request.
Timeline
Clinical Liaison
Adventist Healthcare
01.2013 - Current
RN Case Manager for Stepdown/IMCU
Providence Hospital
01.2011 - 01.2013
RN Case Manager for ICU and Stepdown Unit
Washington Adventist Hospital
01.2009 - 01.2011
Float Pool PRN nurse
01.2007 - 01.2009
Cardiac Catherization Lab/Trans care Unit
01.2006 - 01.2007
IMCU
01.2001 - 01.2006
Buffalo General Hospital
01.1998 - 01.2001
Deaconess Center
Bachelor of Science - Nursing
Grand Canyon University
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