Kara Eberhardt
Summary
Accomplished Clinical Liaison with a proven track record at Lehigh Valley Health Network, enhancing patient satisfaction and facility admissions through expert case management and effective communication. Skilled in medical record review and adept at building trust with patients, I excel in multitasking and fostering collaborative relationships, significantly contributing to healthcare delivery and patient advocacy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Hardworking and passionate job seeker with strong organizational skills eager to secure Utilization Review Specialist position. Ready to help team achieve company goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Clinical Liaison
Lehigh Valley Health Network
07.2023 - Current
- Developed census for acute rehabilitation and subacute rehabilitation units based on specific admissions criteria.
- Streamlined the referral process for smoother patient transitions into post-acute care settings through meticulous documentation and timely communication.
- Conducted thorough assessments of patients' medical histories, diagnoses, prognoses, medications, and treatment goals to determine eligibility for specific programs or services.
- Increased patient satisfaction by effectively communicating with interdisciplinary teams and facilitating seamless transitions of care for patients entering rehabilitation services.
- Verified insurance coverage and served as a liaison between patients and their insurance providers, advocating for coverage of necessary treatments and services.
- Cultivated productive relationships with referral sources, leading to increased admissions for the facility.
- Maintained compliance with all federal/state regulations governing skilled nursing and rehabilitation services, ensuring high-quality service delivery for all patients.
Rehab Liaison
Encompass Health Rehabilitation Hospital
07.2022 - 06.2023
- Developed hospital census as defined by targeted goals of the business plan
- Cultivated productive relationships with referral sources, leading to increased admissions for the facility.
- Developed strong rapport with community partners by attending local health fairs, conferences, or networking events to promote the facility's programs and services.
- Collaborated with marketing efforts to showcase facility strengths and attract new referral sources from local hospitals or community-based organizations.
- Assisted with coordination of the referral-to-admission process, including gathering and reviewing clinical documentation.
- Provided excellent customer service to patients and medical staff by facilitating communication between patients and various departments and staff.
- Completed intake evaluations and prepared detailed written assessments for physician review and to ensure insurance authorization approval for rehabilitation services.
Physical Therapist (PRN)
Reading Hospital
09.2020 - 06.2022
Physical Therapist (PRN)
Reading Hospital Rehabilitation at Wyomissing
03.2018 - 06.2022
Physical Therapist (Full Time & PRN)
Genesis Rehabilitation Services
06.2014 - 06.2022
Physical Therapist (PRN)
Encompass Home Health
02.2019 - 08.2020
Physical Therapist (PRN)
Mainline Health–Bryn Mawr Rehabilitation Hospital
03.2015 - 01.2019
Physical Therapist (Full Time)
Reading Health Rehabilitation Hospital
07.2012 - 05.2014
- Developed strong relationships with patients, establishing trust and rapport to facilitate successful therapy outcomes.
- Managed high-volume caseload and organized daily schedules of assistants and patients.
- Conducted clinical assessment and evaluation to determine patient needs.
- Improved patient mobility by developing personalized treatment plans and monitoring progress.
- Collaborated with multidisciplinary teams to develop comprehensive care plans for optimal patient outcomes.
- Adapted therapy sessions and exercises according to patient progress and limitations.
- Educated patients and family members regarding diagnosis, injury prevention, and therapeutic treatments.
- Served as an advocate for patient needs within the healthcare system, working closely with insurance providers when necessary.
- Used ERMs to chart patients' progress and update departmental records.
Education
Doctor of Physical Therapy -
Drexel University
Philadelphia, PA03.2012
Bachelor of Science - Kinesiology
The Pennsylvania State University
State College, PA05.2009
Skills
- Medical record review and Medical terminology expertise
- Healthcare Industry Knowledge
- Clinical assessment and Case Management
- Insurance Coverage Verification, Authorizations and Benefits Explanation
- Health Information Access Management, Ability to Maintain Confidentiality and Integrity
- Teamwork and Collaboration
- Multitasking, Attention to Detail, Reliability, Adaptability and Flexibility
- Organizational Skills, Time management abilities, Task Prioritization, Self Motivation
- Excellent Verbal and Written Communication, Communicating to Patients and Families, Documenting and Recording Information, Report Preparation
- Patient Needs Assessment and Referral, Patient and family advocacy
- Proficient computer skills and familiarity with Microsoft Office Suite
Certification
- Licensed Doctor of Physical Therapy
Timeline
Clinical Liaison
Lehigh Valley Health Network
07.2023 - Current
Rehab Liaison
Encompass Health Rehabilitation Hospital
07.2022 - 06.2023
Physical Therapist (PRN)
Reading Hospital
09.2020 - 06.2022
Physical Therapist (PRN)
Encompass Home Health
02.2019 - 08.2020
Physical Therapist (PRN)
Reading Hospital Rehabilitation at Wyomissing
03.2018 - 06.2022
Physical Therapist (PRN)
Mainline Health–Bryn Mawr Rehabilitation Hospital
03.2015 - 01.2019
Physical Therapist (Full Time & PRN)
Genesis Rehabilitation Services
06.2014 - 06.2022
Physical Therapist (Full Time)
Reading Health Rehabilitation Hospital
07.2012 - 05.2014
Doctor of Physical Therapy -
Drexel University
Bachelor of Science - Kinesiology
The Pennsylvania State University
- Licensed Doctor of Physical Therapy
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