Felicia Beasley
Hanover,MD
Summary
Mental Health graduate student transitioning from Information Technology into Clinical Mental Health Counseling. Hands-on experience in behavioral health support, therapeutic rapport, and clinical documentation. Leverages 26-year in Information Technology to enhance communication, problem-solving, and client support skills. Committed to delivering compassionate, client-centered, culturally responsive behavioral health services.
Overview
8
8
years of professional experience
Work History
IT Specialist
Colonial Parking, Inc.
Washington, DC
05.2024 - Current
- Delivered empathetic, solution-focused technical support, adapting communication to meet diverse individual needs and technical understanding.
- Coordinated with vendors and stakeholders as a liaison in high-pressure environments to resolve technical concerns effectively.
- Provided technical support for parking management systems and software.
- Assisted in troubleshooting hardware and network issues for staff and clients.
- Managed system updates and maintenance for various IT equipment.
Clinical Counseling Intern
Led Life Psychiatric Center
Ellicott City, MD
01.2025 - 05.2025
- Delivered supportive talk therapy to clients facing depression, anxiety, and grief, facilitating emotional processing under clinical supervision.
- Established therapeutic rapport and utilized active listening and supportive counseling skills to help clients process emotional concerns.
- Assisted with the treatment and recovery process for clients receiving Spravato (esketamine) treatment by monitoring and documenting blood pressure before treatment, one hour into treatment, and immediately following treatment.
- Monitored clients during one-hour post-treatment recovery, ensuring safety and comfort while observing for significant changes.
- Accurately documented vital signs, treatment observations, recovery information, and clinical notes in clients’ electronic medical records.
- Engaged in clinical and research meetings, enhancing understanding of psychiatric treatment and multidisciplinary approaches to client recovery.
Food Pantry Volunteer
The Father McKenna Center, Inc.
Washington, DC
01.2025 - 05.2025
- Guided individuals and families in selecting food items tailored to household size, dietary needs, and available resources, ensuring compassionate service and support.
- Coordinated with pantry staff and fellow volunteers to streamline food distribution and foster a welcoming atmosphere for all visitors.
- Engaged respectfully with diverse individuals and families, promoting inclusivity and understanding within the pantry environment.
System Administrator
PenFed Realty
Alexandria, VA
09.2018 - 05.2024
- Resolved complex technical issues across multiple software platforms, enhancing system performance and improving user satisfaction.
- Provided responsive technical support by assessing user needs and delivering clear, effective solutions.
- Managed server configurations and updates for PenFed Realty's IT infrastructure.
- Administered user accounts and permissions across various systems and applications.
- Implemented backup procedures to ensure data integrity and security compliance.
Education
M.S. - Counseling, Clinical Mental Health Counseling
Gwynedd Mercy University
Gwynedd Valley, PA05-2028
B.S. - Psychology and Bible Studies
Lancaster Bible College
Lancaster, PA08-2025
Skills
- Confidential Documentation
- Care Coordination
- Evidence-Based Approaches
- Goal planning
- Suicide Risk Awareness
- Culturally responsive care
- Group Facilitation
- Interpersonal Communication
Relevant Training And Certifications
- Uniformed Services University of the Health Sciences, Center for Deployment Psychology, Bethesda, MD, 01/01/25, Introduction to Military Culture, Families, and Deployment
- Uniformed Services University of the Health Sciences, Cognitive Behavioral Therapy for Suicide Prevention (CBT-SP), Studied suicide risk and protective factors, lethal means safety counseling, and cognitive, behavioral, and affective coping strategies.
- Called Coach Institute, 08/31/25, Christian Life Coach
Community And Volunteer Experience
The Father McKenna Center, Inc., Washington, DC, Food Pantry Volunteer, 01/01/25, 05/31/25, Assist individuals and families in selecting appropriate food items based on household size, dietary needs, and available resources while providing respectful and compassionate service., Collaborate with pantry staff and fellow volunteers to support efficient food distribution and maintain a welcoming environment., Interact respectfully with individuals and families from diverse cultural, socioeconomic, and personal backgrounds.
Timeline
Clinical Counseling Intern
Led Life Psychiatric Center
01.2025 - 05.2025
Food Pantry Volunteer
The Father McKenna Center, Inc.
01.2025 - 05.2025
IT Specialist
Colonial Parking, Inc.
05.2024 - Current
System Administrator
PenFed Realty
09.2018 - 05.2024
M.S. - Counseling, Clinical Mental Health Counseling
Gwynedd Mercy University
B.S. - Psychology and Bible Studies
Lancaster Bible College