DEON POE
Atlanta,GA
Summary
Dynamic HR and operations professional with over 15 years of experience in enhancing employee relations, ensuring compliance, and streamlining administrative operations within corporate, government, and military settings. Proven expertise as a former U.S. Navy Operations Specialist, adept at personnel management, policy interpretation, and delivering robust organizational support. Committed to fostering a positive workplace culture while driving operational efficiency and compliance across diverse environments. Strategic thinker with a strong ability to navigate complex challenges and implement effective solutions that align with organizational goals.
Overview
23
23
years of professional experience
Work History
Human Resources & Employee Relations Specialist
State Farm Mutual Insurance
Dunwoody, GA
03.2023 - Current
- Support employee relations and workplace issue resolution by facilitating communication between clients, internal teams, and leadership.
- Ensure compliance with company policies, regulatory standards, and documentation requirements while managing sensitive case information.
- Maintain detailed records and documentation while safeguarding confidential employee and client information.
- Provide guidance on internal policies, procedures, and workplace expectations to support organizational compliance.
- Collaborate with leadership and cross-functional teams to resolve disputes, support fair outcomes, and improve operational processes.
- Assist in training and onboarding support for new team members, helping them understand internal processes and compliance requirements.
HR Operations & Administrative Coordinator
Chartwell Holdings LLC
Atlanta, GA
05.2021 - 07.2024
- Supported HR-related administrative functions including documentation management, compliance tracking, and onboarding coordination.
- Assisted with candidate and applicant screening processes including background checks, credit verification, and eligibility reviews.
- Maintained employee and client documentation in accordance with company policies and regulatory requirements.
- Facilitated onboarding processes by preparing documentation, coordinating orientation activities, and assisting with training logistics.
- Addressed employee and customer concerns while applying conflict resolution and communication skills to maintain positive workplace interactions.
- Assisted leadership with administrative operations, scheduling, and record management to ensure smooth departmental operations.
Paralegal Specialist
Department of Defense – U.S. Army Medical Command
05.2016 - 05.2021
- Provided legal and administrative support to attorneys and leadership in the preparation of case files, legal reports, and administrative documentation.
- Conducted extensive research on federal laws, military regulations, and policy directives to support legal decisions.
- Maintained highly confidential personnel and legal records while ensuring compliance with government regulations.
- Coordinated scheduling, case documentation, and administrative processes for legal proceedings and hearings.
- Prepared written summaries and reports used by decision-making boards reviewing personnel cases.
- Assisted in case investigations involving personnel matters, policy interpretation, and administrative review.
Claims Associate
State Farm Mutual Insurance
Atlanta, GA
06.2013 - 06.2016
- Managed high-volume inbound claims while delivering exceptional customer service and issue resolution.
- Maintained detailed documentation of claims activity while protecting confidential client information.
- Assisted in onboarding and training new associates transitioning into the claims environment.
- Achieved customer satisfaction ratings above 90% while maintaining productivity metrics.
Operations Specialist / Enlisted Recruiter
United States Navy
08.2003 - 06.2013
- Managed personnel documentation, administrative operations, and readiness records for military personnel.
- Coordinated scheduling, travel arrangements, and administrative support for command leadership and service members.
- Maintained personnel readiness documentation including medical records, evaluations, and regulatory compliance records.
- Served as a liaison between leadership, administrative departments, and service members.
- Provided guidance to personnel regarding policies, procedures, and administrative processes.
- Supported recruitment activities and onboarding of new service members.
Education
Bachelor of Science - Business Management
University of Phoenix
05-2026
Skills
- Employee Relations
- Workplace Support
- Talent Acquisition
- Candidate Screening
- HR Compliance
- Policy Interpretation
- Personnel Records
- Confidential Documentation
- Organizational Operations
- Administrative Management
- Legal Research
- Employment Documentation
- Conflict Resolution
- Problem Solving
- Training
- Onboarding Support
- Regulatory Compliance
- HRIS
- Microsoft Office
- Administrative Operations
Timeline
Human Resources & Employee Relations Specialist
State Farm Mutual Insurance
03.2023 - Current
HR Operations & Administrative Coordinator
Chartwell Holdings LLC
05.2021 - 07.2024
Paralegal Specialist
Department of Defense – U.S. Army Medical Command
05.2016 - 05.2021
Claims Associate
State Farm Mutual Insurance
06.2013 - 06.2016
Operations Specialist / Enlisted Recruiter
United States Navy
08.2003 - 06.2013
Bachelor of Science - Business Management
University of Phoenix